Senior Localisation Coordinator, Subtitling

Job Description

Job
Senior Localisation Coordinator, Subtitling

Description

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Full-Time, Permanent Position

Location: London (hybrid)

Position Overview

Deluxe are recruiting for a Senior Localisation Coordinator who can own and deliver subtitling, scripting and metadata products at an exceptional service level. This specific role will be focussed on coordinating with EMEA-based client representatives, ensuring that high levels of communication and support are provided to ensure a positive service experience and ensure on-time delivery.

Role and Responsibilities
• Own the on-time and right-first-time delivery of scripts and/or subtitles for the languages assigned to you.
• Liaise with client territory representatives to create and/or approve translations. Ensure task schedules are carefully planned and communicated in collaboration with external resources to ensure a positive experience. Provide first-line support where required.
• Ensure sufficient resource capacity is available for projects – escalate issues to the language pod manager or Resource Management team for investigation and resolution.
• Identify resource bottlenecks and recommend alternate plans to mitigate service risks.
• Ensure project changes are analysed, managed and clearly communicated to internal and external teams to ensure all groups are clear on project and task requirements.
• Pro-actively identify and escalate risks to delivery or client-representative experience. Work with Order- and Title-Management teams to agree plan of action.
• Ensure tasks are completed on-time and escalate delays which may impact delivery.
• Ensure system accuracy is maintained to support WiP data management.
• Ensure projects are kicked off at point of workability. Pro-actively assign tasks to secure the best linguists for the work and maximise the utilisation of time.
• Ensure all system checks are resolved to de-risk client-task workability and on-time delivery.
• Ensure linguist payments are accurately processed.
• Recommend workflow or process improvements that could improve the experience for client representatives.

Key Requirements

The ideal candidate will have extensive knowledge of localisation processes and supporting technical knowledge, as well as:
• Experience overseeing multiple projects at scale; able to navigate through competing priorities to maintain a perspective across all tasks in your scope.
• Skilled problem solver with an ability to creatively approach issues to find the best solution.
• Great team player; able to motivate colleagues under pressure
• Proven experience in editorial, translation or project management involving the coordination of teams to ensure successful delivery.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

Jobcode: Reference SBJ-g3p2j4-18-188-96-76-42 in your application.