Business Process Generalist

Job Description

What You'll Do:

As a Leader of Internal Consulting & Business Process, you will be responsible for advancing the planning and execution of the Program. As the Hospitality Program is stood-up, you will work closly with the PMO and Functional Area (FA) Leaders, driving the day-to-day activities and solving business issues, ensuring key deliverables are executed within the hospitality program. By utilizing your consulting experience and expertise in process design/redesign, you will identify process inefficiencies, design optimized workflows, and implement solutions to drive operational excellence across the Program. You will work closely with cross-functional program teams (20+) to analyze existing processes, identify improvement opportunities, and lead initiatives to streamline operations and enhance overall.

Key Responsibilities:
• Facilitate discussions to progress the event planning activities within the framework of a large, complex program.
• Lead process design/redesign initiatives to optimize workflows and drive standardization and continuous improvement across the program.
• Develop and maintain a comprehensive playbook detailing event-specific strategies, operational procedures, and hospitality protocols.
• Facilitate knowledge-sharing sessions and workshops to hit key milestones, deliverables and ensure the transfer of critical insights and lessons learned.
• Collaborate with stakeholders at all levels to understand business requirements and identify (and prioritize) process improvement opportunities.
• Conduct thorough analysis of existing business processes being used using tools such as process mapping, value stream mapping, and data analysis.
• Work closely with cross-functional teams to implement process redesign initiatives, ensuring alignment with business objectives and requirements.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of process improvement initiatives.
• Act as a change agent by driving adoption of new processes and fostering a culture of continuous improvement throughout the program.
• Stay updated on industry trends, innovations, and changes in the sport and hospitality landscape.

You Have These:
• Bachelor's degree in Business Administration, Engineering, or related field. Master's degree preferred.
• 15+ Consulting experience (internal or external) driving process improvement initiatives, with strong knowledge and experience in various practice areas such as business planning, strategic planning, and performance management
• Proven track record of successfully leading process design/redesign initiatives and driving measurable results at scale.
• Proven experience in a similar role, preferably within major sporting events.
• Deep expertise in process analysis methodologies such as Lean Six Sigma, value stream mapping, and process optimization techniques.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent project management skills, with the ability to effectively prioritize tasks and manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.
• Proficiency in process modeling tools such as Visio, Lucidchart, or similar software.
• Lean Six Sigma certification (Black Belt or Master Black Belt) preferred.
• Fluent in English.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:
$131,250 annually

Hiring Range Maximum:
$175,000 annually

Jobcode: Reference SBJ-rnq961-18-226-165-234-42 in your application.