Job Description
Venue Administrator - Uptown Theater (Minneapolis)
Job Summary:
Venue Admin, Part-Time
Uptown Theater
THE JOB
The Venue Admin will interact with guests to provide information in response to inquiries about products and services and to handle and resolve complaints.
WHAT THIS ROLE WILL DO
• Office Duties: include but are not limited to; basic secretarial duties such as; answering/returning phone calls, emails regarding guest complaints, questions, comments about upcoming and past events
• Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests (making daily trips to post office)
• Various projects, often times including tasks on Microsoft Word, Excel and PowerPoint.
• Event Duties: Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
• Confer with customers by telephone or email to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Refer unresolved customer grievances to designated departments for further investigation
• Management of daily pass system helping manage guest and employee venue access
• Assist guest with any questions or needs
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
EQUAL EMPLOYMENT OPPORTUNITY
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
Jobcode: Reference SBJ-r0kxzm-18-217-237-185-42 in your application.