General Manager, Cocomelon Playdate - Black Sky Creative

Job Description

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Located at the prestigious Mall of America, our inaugural location stands as a pioneering venture. Boasting a unique blend of a soft play entertainment center, inviting party rooms, and a curated retail space, we emerge as the premier destination for family entertainment, unforgettable birthday parties, and special events. At the heart of our mission is an unwavering commitment to safety and guest satisfaction.

At Cocomelon Playdate, we aspire to offer more than just an experience-we aim to create a home away from home for our guests. Our guest's comfort and enjoyment are our top priorities, ensuring that every visit is marked by a sense of warmth and unparalleled hospitality.

We are actively seeking a dynamic, dedicated and responsible General Manager to lead the operations of the Cocomelon Playdate and Retail Store in collaboration with our dedicated management team. In this pivotal role, the chosen candidate will take charge of various responsibilities, including operational oversight, visual merchandising, creating a culture of consistent guest satisfaction, fostering enthusiastic employee morale, ensuring adherence to safety and health protocols, and actively contributing to the achievement of quarterly sales goals. The General Manager will report directly to the Retail District Manager, playing a key role in driving the success of our retail venture.

What you'll do:

Guest Experience:
• Leading the team to have a consistent high level of guest service to create a memorable experience while ensuring all operations and safety procedures are being followed
• Create an environment that fosters our SHINE philosophy (Showing up, Having Fun, Inclusivity, No negativity, Enthusiasm)

Leadership & Team Development:
• Leader in creating an inclusive, respectful, positive workplace to increase employee retention
• Inspiring your team as a Leader in the store, always leading by example
• Creating a team that is flexible and open to change
• Recruiting and onboarding of team members
• Responsible for the training and development of the Management team and all staff members
• Accountability for all team members
Operations & Visuals:
• Directly oversee retail store management: guest service, operations, store visuals, inventory, loss prevention, opening and closing procedures, store staff management, strategic staff scheduling
• Directly oversee play center management: high level of guest experience expectations, safety and health procedures, ticketing management, consistency in employee performance, party and event planning organization and management, inventory and supplies management
• Scheduling and payroll management
• Initiating the maintenance and upkeep of the experience
• Gathering and documenting employee and guest incidents

Communication:
• Excellent verbal and written communication skills
• Daily and weekly recaps of store and experience highlights and areas of opportunity
• Quick responses to emails and messaging apps
• Open and honest communication with all members of the team and upper management
• Is open to feedback and is comfortable giving feedback when necessary

Who you are:
• 3-5 years of Store Manager or General Manager experience in one or more of the following fields: retail, hospitality, family entertainment centers.
• Must be 18 years of age or older and can lawfully work in the United States.
• Flexible schedule available to work evenings, weekends and holidays
• Passionate about working with young children and their families, making every minute count.
• Expertly organized with high level of detail
• Time management expert
• Solution oriented
• Positive, enthusiastic attitude
• Visual Merchandising experience
• Must be able to lift or carry items weighing between 0-50 pounds.
• Must be able to stand, bend, kneel, reach, push/pull, walk, and squat during scheduled shifts.
• Bi-lingual is a plus
• Consent to a background check after job o er is extended

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next

Jobcode: Reference SBJ-rv0q30-18-219-109-147-42 in your application.