Exhibitor Relations Manager, Seoul

Job Description

Who We Are:

Frieze is the world's leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG network.

What You'll Do:

Frieze are seeking an Exhibitor Relations Manager to be the contact point for exhibitors throughout the year and to be responsible for all administrative and technical aspects of their participation in the fair.

Key Responsibilities:

Be the primary contact for galleries for all aspects relating to their participation in the fair:
• Manage applications launch, process and analysis
• Organise and attend selection committee meeting
• Release application results and coordinate subsequent meeting
• Support with fair floor plan process and release fair layout to exhibitors
• Coordinate and launch Exhibitor Manual
• Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders
• Coordinate print and online material for exhibitors in the lead up to and during the fair
• Prepare for exhibitor onsite experience and maintain high quality customer service
• Manage onsite Exhibitor Desk and temporary staff team
• Coordinate post-fair communication and contribute to post-fair debriefs

Liaise with other departments in the organisation of the fair:
• Manage and develop digital platforms including Sugar CRM and the Frieze Portal with Digital and Data teams
• Supply information to the Content and Press teams to be included in fair promotional material
• Proof-read exhibitor sections of the fair promotional material
• Coordinate all gallery invoicing with Finance department
• Support Directors and curators with gallery cultivation, research, travels and expenses
• Coordinate production of all curated sections

Liaise with Production department and contractors for exhibitor-related areas:
• Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors
• Work alongside Production team to ensure that the contractors' work is up to the requirements of the exhibitors and fair organisers
• Mediate between exhibitors and contractors before and at the fair
• Escalate disputes between contractors and exhibitors before/at the fair

Contribute to the team processes and development:
• Maintain fair budget and timeline
• Coordinate internal teams to deliver exhibitor relations
• Maintain department procedures
• Manage Exhibitor Relations Assistant
• Contribute to department processes improvements
• Visit galleries and other art fairs for research
• Maintain accurate information on other art fairs
• Undertake research for new projects as requested

You Have These:
• Fluent in Korean
• Solid experience working with art galleries and other client-facing development experience
• Knowledge of the art world
• Ability to work under pressure
• High attention to detail
• Experience working with multiple stakeholders
• Team player, proactive and enjoys problem solving
• Experience delivering complex and ambitious projects
• Experience handling difficult conversations with clients and colleagues
• Exceptional communication skills, both written and verbal
• Innate high standards and extreme concern for quality
• Highly organized and proactive
• Exceptional people management skills

Working Conditions:
• Permanent, London Surrey Street
• Mon-Fri, 10am-6pm
• International travel required, to attend Frieze fairs and meet clients / prospects
• Flexibility and longer hours often required

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Jobcode: Reference SBJ-g4n6bq-3-133-122-95-42 in your application.