Senior Workplace Experience Coordinator

Job Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Senior Workplace Experience Coordinator
The Workplace Experience (WE) Coordinator will be a dynamic, customer service-focused
person who works fast and strives to assist the studio and office in creating the very best and well-kept environment possible to attract and retain passionate team members and help produce and support the best games.
You will report directly to the Workplace Experience
Manager and co-coordinate the EA Orlando campus's daily operations, including
facility upkeep, guest relations, visitor management, shipping & receiving, employee
services, event support, simple graphic design, and administrative responsibilities.
This role is onsite in our Orlando campus.

Main Responsibilities:
• The contact between onsite personnel and the WE Manager drives employee engagement and culture
• Service Now Ticket Management: Review, respond to, or assign help
tickets to the appropriate channel
• Ability to push forward campus initiatives or oversee vendor contractors who
may hold responsibilities for activities.
• Knowledge and implementation of web-based programs to create studio communications, manage weekly newsletters, campus flyers, internal website and invitation system
• Occasional weekend work to oversee vendor work.
• Responds to all inquiries and complaints; ensure
quality service delivery to every employee; follow up with
employees to ensure complete customer satisfaction.
• Sources vendors for employee events, services, and maintenance.
• Prepares for new hires, Assisting PP to set up for orientation
sessions, providing tours, and setting up new hire desks.
• Manages event support tasks, including coordinating with IT for A/V
purposes, furniture set-up and tear-down, food and beverage set-up, and
vendor coordination.
• Responsible for WE receipts and invoices to submit to WE Manager or
Accounts Payables.
Qualification and Requirements
• Associate Degree or equivalent, in a related area preferred or Two (2) to Five (5)
years of administrative or hospitality field experience
• Task management (Overseeing multiple tasks/projects simultaneously
• Listening and learning ( quickly, and become proficient
with protocol, culture, and processes)
• Goes beyond established framework; look for
new ideas and creative solutions to overcome challenges.
• Proven experience in planning and executing successful events, including coordination, logistics, budgeting, and stakeholder communication
• Ability to work in a team environment with a customer service focus.
• Office technology (familiar with Internet Tools, Word, Excel, Outlook, Ticketing Systems, Mail Chimp, Google Docs, Survey Monkey,
Green Envelope, Bright Author, and Photoshop)
• Excellent written and verbal skills
• Skill in managing sensitive information
• Great vendor management skills
• Creative-thinking; ability to think outside of the box,
Propose and complete approved processes, and resolve issues as they arise
within all company policies and best practices.
About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Jobcode: Reference SBJ-yjpx8q-18-216-129-37-42 in your application.