Guest Service Representative

Job Description

Guest Service Representative - Part-Time

Position Summary:

The Guest Services Representative is responsible for providing an excellent guest experience for all internal and external guests of the Dignity Health Sports Park. The incumbent monitors entry to the venue and provides guest escorts to various spaces inside the facility.

Essential Functions:
• Provide excellent guest services at all Dignity Health Sports Park Events by performing AEG Encore service. Always attending to guests needs.
• Answer guest inquires and provide information and/or directions. Escalating issues/problems to Guest Services Lead when necessary.
• Scan and check for valid tickets at entry gates.
• Control ticket access points thought the Dignity Health Sports Park by checking guest's tickets to ensure they are allowed into the appropriate areas.
• Assisting guest with seating problems or issues, ensuring quick resolution and escalating when necessary.
• Other duties as assigned.

Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience preferably in the sports/entertainment venue environment.
• Must be able to work evenings and are required to be available to work all weekends and holiday.
• Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
• Excellent customer service skills

Pay Scale: $20.48

Jobcode: Reference SBJ-royk32-3-14-249-125-42 in your application.