Consultant - Vip Ticketing Associate

Job Description

Job Title: Consultant - VIP Ticketing Associate

A little bit about our team:

Homemade Merchandise is a music and entertainment merchandising company based in Los Angeles, California. We partner directly with some of the world's best musicians, comedians, podcasts and brands for whom we operate e-commerce websites and organize touring merchandise on behalf.

Your role:

The VIP Ticketing Associate is responsible for handling all aspects of VIP ticketing including; experience ideation and pitching, platform setup (working directly with Ticketmaster, AXS and venue box offices directly), local vendor hires, venue coordination, tour logistics and settlement coordination. This role requires strong communication skill and meticulous attention to detail.

Here you'll get to:
• Ideate VIP experiences, budget them and pitch clients.
• Coordinate setup details with management, booking agents, ticketing platforms and venue box offices.
• Oversee the implementation of marketing assets into the overall tour marketing, partnering with Homemade, artist, venue and partner marketing teams.
• Communicate with the Homemade customer service team for VIP specifics requirements and issues.
• Coordinator the ordering and production of VIP specific items.
• Advance show specific information with the venue and touring representatives.
• Communicate venue and experience specific show information to customers via email blast.
• Coordinate daily or weekly ticket counts based on necessity
• Check concert listings to ensure optimal user checkout experience.
• Work with accounting to settle shows and the tour.

About you:
• Minimum of 2 years of experience in ticketing or event management.
• Strong understanding of the live music industry and VIP ticketing practices
• Exceptional customer service and communication skills, both written and verbal
• Meticulous attention to detail and strong organizational skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency in ticketing systems (e.g., Ticketmaster, AXS) and CRM platforms
• Ability to work flexible hours, including evenings and weekends, as needed
• Passion for music and a strong understanding of the music industry

We'd love it if you also had:
• Experience working with VIP clients or high-profile individuals
• Existing relationships within the music industry
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workplace

About us:

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

#LI-Onsite

Effective October 1st, 2023, this position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships.

Salary Range

$35.90 to $38.97 Hourly

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Links to relevant documents:

2025 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf

Jobcode: Reference SBJ-4k9jpq-18-191-132-105-42 in your application.