Guest Services Ambassador - Leader Bank Pavilion

Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprised
of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forw ard thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !

THE JOB

The Guest Services Team will engage with guests and employees to facilitate a smooth and enjoyable experience at the venue while also being the face of our ancillary sales programs. This team will sell products at various points of sale and
operate registers for ancillary transactions . Guest Services Team members will be located throughout all of
our venue areas and will be required to assist with questions, issues, or complaints in these areas.  Other responsibilities will include
operating
our bag check, employee check-in and uniform distribution, and scanning tickets when needed.

We are hiring now for our May 202 5 – October 202 5 season. Event shifts are typically in the evening, although some events will take place during the day. Evening availability is required .

This position pays $ 18 per hour, plus a small commission on sales made during shows and events.

WHAT THIS ROLE WILL DO
• Under the leadership of the Ancillary Sales Coordinator and venue management, facilitate ancillary programs and upsells through their assigned position
• Partner with the Ancillary Sales Coordinator and venue management to fulfill ancillary responsibilities and expectations
• Provide exceptional customer service to fans throughout the venue , under the leadership of the Experience Manager . Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations. 
• Staff the general store to sell upgrades and other miscellaneous items to venue guests; in addition, provide general guest service to guests with varying concerns or needs , administer lost and found, and generally support interdepartmental customer service
• Maintain appropriate inventory control and accountability with support from the rest of the ancillary team
• Answer guest questions in a friendly, ready-to-help manner
• Assist with employee check-in and uniform distribution
• Oversee the ''Staff Gate'' employee check-in area; maintain a clean, organized space at Staff Gate
• Assist in scanning tickets and answering ticketing questions on an as-needed basis; this may include assisting guests in pulling up tickets from third-party sellers, resetting passwords, and any other customer service-related tasks that may arise
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members
of the management team in a timely manner
• When appropriate , escalate issues to Ancillary Coordinator and other managers.
• Assist with other employee or guest facing initiatives as needed/assigned

WHAT THIS PERSON WILL BRING
• Must be at least 18 years of age 
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and ap proach the job with a one team mentality no matter the task
• Customer service friendly attitude, and a desire to create a great environment for
others
• Must possess strong problem-solving skills and team communication
• 1 year plus of work experience in a customer service role, preferably in live entertainment
• 1 year plus of work experience in a sales or retail role
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-r1qvmx-3-147-61-28-42 in your application.