Ticket Office Assistant

Job Description

Ticket Office Assistant (Part Time)

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
• purposefully developing a player and people-centered culture;
• deeply connecting with our fans, partners, and colleagues;
• passionately creating lifetime memories for generations of families and friends; and
• meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

This position is responsible for providing excellent customer service to all fans via phone, email, and live chat. Helping to resolve customer problems and various responsibilities within our Ticket Office, such as processing orders.

Responsibilities

Primary:
• Support union ticket sellers at the window, which requires: answering questions, reconciling cash drawers, troubleshooting problems, and ensuring work is done correctly.
• Ensure that the Window Ticket Seller banks are accurate and balanced.
• Receive and process payment transactions and ensure the accuracy of the daily payment reports.
• Assist the Account Executives with customer service, will call requests, sending tickets, processing of urgent orders, and resolving of pressing issues.
• Process package, group and single orders, which includes: data entry, shipping tickets, and troubleshooting.
• Assisting Ticket Office personnel with season payments and flex plan orders.
• Responding to emails, calling customers, participating in meetings, etc.
• Support the Customer Service department when assigned by Manager.
• All other duties as assigned by the Manager, Ticket Operations.

Qualifications

Required:
• Legally authorized to work in the United States
• High School Graduate
• Knowledge of Microsoft Applications

Availability:
• This job is 29 hours a week, but subject to change during season.
• Must be flexible and available nights, holidays and weekends

Desired:
• Associate's Degree in Business Administration
• Customer relations experience
• Ticket Office experience
Our Commitment to Diversity, Equity, and Inclusion

Diversity, equity, and inclusion (DE&I) are integral to who we are as an organization. We believe that our workforce should reflect the vast diversity of the communities we serve and that diverse voices should be elevated and intentionally integrated into our work. Even if you feel as if you do not meet 100% of the qualifications, we still strongly encourage you to apply.

Jobcode: Reference SBJ-r1q7v0-18-217-47-171-42 in your application.