Venue Premium Operations Lead - Toyota Amphitheater

Job Description

WHAT THIS ROLE WILL DO
• Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
• Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas
• Assisting guests regarding the timing of the supporting acts and headliner acts
• Providing assistance to all positions and communicating effectively with others to enhance guest experience
• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
• Presenting exemplary and professional appearance
• Anticipating guests' needs and providing superior service
• Assists Premium Club Operations Supervisor with day of show responsibilities
• Responsible for removal of all Premium Club and box seat furniture covers and ensuring everything is covered at the end of show
• Fields questions from Premium greeters, ushers, club team, etc.. to be sure all have the tools and resources to drive the premium hospitality experience (scanners, wristbands, etc.)
• Aids in maintaining open lines of communication between Premium Operations and PSS team

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule

The expected compensation for this position is:
$17.60 USD - $22.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-dy057p-3-147-65-95-42 in your application.