Venue Command Center Dispatcher - Toyota Amphitheater

Job Description

THE JOB

Toyota Amphitheater is seeking is seeking a Command Center Dispatcher who will be responsible for acting as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

WHAT THIS ROLE WILL DO
• Work in conjunction with the General Manager and Operations Manager to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.
• Work directly with venue management regarding issues that require the attention of medical, security, or police
• Logging incident reports via OnTrack system to document any and all incidents with detailed and concise information
• Log all two-way radio communication regarding security, medical, and police
• Monitor venue CCTV during all phases of event to ensure safety of all parties on site
• Maintain a log of all incidents that occur during each event
• Investigates and resolves complaints via venue CCTV.
• Monitors venue activity and informs department heads of potential deployment changes needed
• Observe visitors, patrons, and employees via CCTV to preserve order and protect property.
• Communicates pertinent information to the staff at pre show meetings.
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send crews to appropriate locations
• Maintain logs and records of radio calls, activities and other information
• This position is part-time, seasonal; requires evening and weekend availability.

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role preferred
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Experience with CCTV software is strongly preferred
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to use standard office equipment
• Proficient in Microsoft Office

Jobcode: Reference SBJ-d8j4xq-18-116-37-198-42 in your application.