Operations Manager

Job Description

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits. it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. 

THE JOB: 

RV Inn Style Resorts Amphitheater is seeking a Full Time Operations Manager. This individual will be a motivated and experienced member of the Venue Management team. This position exercises overall responsibility for event staff oversight, management over physical plant projects and maintenance, and partners with local leadership to ensure optimal experiences for guests, staff, artist teams, and the community. This is an exempt role reporting to the General Manager.

WHAT THIS ROLE WILL DO:
• Responsible for managing all aspects of facility operations and maintenance, including but not limited to front of house operations, preventive maintenance, third party contracting, capital projects, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
• Work directly with Department Managers to plan for and perform day of show duties
• Ensure all tasks are handled either personally or through delegation to other crew members when appropriate
• Respond to all elevated staff/guest inquiries, concerns and issues
• Oversee implementation of artist meet and greet packages, amenities, and VIP programs
• Assist with planning and logistics of ancillary sales and seat upgrades
• Instruct Security and Guest Services teams on service standards
• Perform opening/running/closing duties according to Live Nation policy
• Maintain line of sight/atmosphere control by all staff at all points of guest contact by circulating through work area and reporting or addressing issues encountered
• Keep current on, oversee and execute Live Nation policies and standard operating procedures, and effectively communicate them to crew members. Curate non-existent SOPs as necessary
• Understand and assist with HR compliance and communications
• Oversee creation of pre-shift checklists and event schedule and relay information from management directly to crew
• Maintain the security of Back of House areas
• Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing crew or other witnesses and attending arbitration hearings when necessary
• Assist in creation and implementation of effective recruiting programs for seasonal event staff
• Manage event crew new hire onboarding and training for in-sourced positions ensuring proper onboarding
• Effectively manage and approve all payroll for in-house departments
• Responsible for all required governmental reports and files
• Oversee third party functions including but not limited to traffic & parking, housekeeping, groundskeeping, concessions operations as well as in house functions including but not limited to operations, maintenance, sustainability, merchandise and IT
• Along with venue General Manager - represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Any other reasonable duties as assigned by the general manager and executive management

WHAT THIS PERSON WILL BRING:
• Successful candidate is a proven leader with strong management and communication skills
• Extensive knowledge of venue operations and facility management is required
• Minimum 2 years' experience as House/Operations Manager or a comparable role
• Ability to perform all job duties and responsibilities
• Must have demonstrated experience managing multiple departments with a large staff, ideally experience managing Security, Guest Service Representatives, Ticket Takers and Ushers
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus
• Experience dealing with police and public officials
• Positive attitude and a desire to create once-in-a-lifetime experiences

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of local ordinances and consistent with similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations relate

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Jobcode: Reference SBJ-gmbmox-3-145-15-203-42 in your application.