Guest Services - Citizens House Of Blues

Job Description

Guest Services
- Citizens House of Blues Boston

The Guest Services position will interact with guests , provid ing them with information and assistance , deliver ing an exceptional guest experience . The following roles may be performed at any given event: ticket scanner, usher , line control, ADA assistance , merchandise assistance , and other front-of-house positions . Venue staff will work music hall concerts & events , Foundation Room events, and
other special events throughout the building. Part-time position, s tarting at $20 per hour.

WHAT THIS ROLE WILL DO
• Greet guests as they enter and exit the venue
• Communicate venue policies and procedures to guests as they enter the venue
• Be proactive to ensure the guests have an exceptional experience
• Act as a helpful customer facing staff member, being able to a nswer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations
• Direct restroom and coat check lines to shorten guest waiting times
• Be the primary point of contact in resolving guest concerns
• Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty
• Report maintenance and cleaning issues to the appropriate department manager
• Assist in other departments to support staffing levels during peak or break times
• Support VIP program s as directed by a manager or supervisor
on duty
• Set -up and break down stanchions, tables, signage, etc. in areas inside & outside the venue
• Adhere to the building's safety & security protocols to ensure the safety & security of guests, staff, and artists

WHAT THIS PERSON WILL BRING

Required:
• High school diploma or equivalent
• Ability to work nights and weekends
• At least 2 years of customer service experience
• Flexible schedule
• Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
• A strong sense
of teamwork and ability to execute responsibilities
• Excellent verbal, written, and communication skills
• Acceptance of all venue events which includes various cultures, music & art forms

Preferred:
• Prior experience working in a concert venue or working events
• Bilingual

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rv0won-3-140-188-57-42 in your application.