Guest Services - Citizens House Of Blues

Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

Guest Services - Citizens House of Blues Boston

The Guest Services position will interact with guests, providing them with information and assistance, delivering an exceptional guest experience. The following roles may be performed at any given event: ticket scanner, usher, line control, ADA assistance, merchandise assistance, and other front-of-house positions. Venue staff will work music hall concerts & events, Foundation Room events, and other special events throughout the building. Part-time position, starting at $20 per hour.

WHAT THIS ROLE WILL DO
• Greet guests as they enter and exit the venue
• Communicate venue policies and procedures to guests as they enter the venue
• Be proactive to ensure the guests have an exceptional experience
• Act as a helpful customer facing staff member, being able to answer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations
• Direct restroom and coat check lines to shorten guest waiting times
• Be the primary point of contact in resolving guest concerns
• Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty
• Report maintenance and cleaning issues to the appropriate department manager
• Assist in other departments to support staffing levels during peak or break times
• Support VIP programs as directed by a manager or supervisor on duty
• Set-up and break down stanchions, tables, signage, etc. in areas inside & outside the venue
• Adhere to the building's safety & security protocols to ensure the safety & security of guests, staff, and artists

WHAT THIS PERSON WILL BRING

Required:
• High school diploma or equivalent
• Ability to work nights and weekends
• At least 2 years of customer service experience
• Flexible schedule
• Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
• A strong sense of teamwork and ability to execute responsibilities
• Excellent verbal, written, and communication skills
• Acceptance of all venue events which includes various cultures, music & art forms

Preferred:
• Prior experience working in a concert venue or working events
• Bilingual

Jobcode: Reference SBJ-36j829-18-225-195-162-42 in your application.