Assistant Manager, CRM, Fox Nation

Job Description

JOB DESCRIPTION

Fox Nation, the streaming subscription service from Fox News, is looking for a CRM Assistant Manager to implement and analyze customer communications across all channels: email, push notifications, and In-App Messages. In this role, you will leverage Braze, an email service provider (ESP) to create and execute marketing campaigns. The Assistant Manager will collaborate with Editorial, Creative, Product, and Business Intelligence to ensure customer journeys are accurate and deliver optimal user experiences.

The successful candidate will have a solid CRM background. The candidate must have a strong understanding of customer segmentation and decision tree design. The candidate must be analytical and technically inclined.

A SNAPSHOT OF YOUR RESPONSIBILITIES
• Campaign Creation: Create, Q&A, and execute marketing campaigns across all channels including email, push notifications, desktop notifications, and in-app messaging.
• Braze Platform Management: Leverage Braze's user journey setup, real-time triggers, and segmentation tools to optimize customer experience
• Data Analysis & Reporting: Monitor campaign performance metrics (e.g., CTR, open rates, conversion rates) and provide actionable insights for continuous improvement
• Optimization: Conduct A/B testing to enhance campaign performance and improve customer engagement
• Personalization & Automation: Recommend targeted customer-centric communications to optimize customer experience
• Cross-Functional Collaboration: Work closely Editorial, Creative, Product, and Business Intelligence

WHAT YOU WILL NEED
• 3+ years' experience with Braze or similar ESP provider
• Email marketing experience
• Direct response experience is a major plus
• Strong analytical and problem-solving mindset
• Ability to multitask and thrive in a fast-paced environment
• Ability to stay on schedule and hit deadlines
• Technical proficiency in Microsoft Office (PPT, Excel, Outlook), Google Workspace, Airtable, Tableau, Monday, Miro, Slack

#LI-DNI

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company's success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands.

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $61,000.00-78,250.00 annually for New York City and Westchester County, NY. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
View more detail about FOX Benefits.

Jobcode: Reference SBJ-rjk4p0-3-139-67-157-42 in your application.