People Technology Analyst

Job Description

We are the People Tech team, supporting the Human Resource (HR) function and Epic employees with solutions that create amazing, fun experiences for the talented people who use our technology and make our games. The People Technology Analyst is an integral part of Epic's growth and success who ensures the accuracy and integrity of employee data, HR systems, compliance, processes and serves as a key point of contact for employee operational questions and/or concerns. The ideal candidate is someone who is extremely detail-oriented, has technical curiosity, and enjoys taking on new challenges.

In this role, you will
• Assist with managing system configuration, security administration, corrections, system updates, and overall functionality of Workday for HCM
• Assist with managing system configuration and security administration for our performance management system, Lattice
• Consult on system capabilities and assist with the design of tools and processes to support alignment with business objectives
• Monitor the Workday support queue to triage tickets, troubleshooting problems, answering questions, delegating access, creating and/or modifying reports, etc
• Assist with the development of training plans to help end-users, specifically in HCM, carry out responsibilities in the system
• Identify, recommend and track opportunities for process and operational optimization
• Assist with the management of bi-annual updates and weekly releases from Workday and collaborate with key stakeholders for change management
• Regularly perform data audits and validation, and follow up with appropriate personnel for corrections
• Serve as a point of contact for IT, Payroll and People Analytics to research and resolve any employee data issues
• Assist with supporting additional HR related systems and applications as needed

What we're looking for
• A minimum of three (3) years of experience implementing and/or supporting Workday HCM
• Preferred experience in Workday benefits and performance management
• Ability to work in a fast-paced and rapidly changing environment
• Knowledge of Workday reporting and calculated fields
• Possess functional knowledge of HR core business processes
• Ability to communicate effectively with diverse partners throughout the organization
• A proven track record of process improvement and documentation experience
• Ability to effectively prioritize and demonstrate a strong sense of urgency
• A commitment to and track record of delivering high touch, world class service to internal and external customers
• Strong level of professionalism and confidentiality in dealing with confidential data and business information and initiatives

This role is open to multiple locations in North America and Europe (excluding CA, NY, & WA).

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-ro4m02-52-15-86-164-42 in your application.