Full Time Job

Customer Service Representative


Dallas, TX 06-21-2022
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
We are currently looking for an experienced Customer Service Representative to join our Collegiate and Ireland team, based in our Dallas office.

Job Responsibilities
• Sell tickets and travel packages for Collegiate and Ireland events
• Answer phone calls from customers and clients
• Provide exceptional customer service and professionalism when interacting with vendors, guests, partners, clients, and peers
• Respond to various forms of communication from clients, including email and live chat
• Be able to work some weekends, and be able to work extended hours during seasonal busy periods
• Work with clients, as needed, to identify specific needs and expectations; special/custom product fulfillments
• Maintain continuous knowledge of events and partnerships to recognize product, market, and service-related trends in the industry
• Understand and achieve profitability goals as it relates to product fulfillment and event packages
• Investigate and resolve specific issues related to clientele; identify and escalate priority issues; and route calls/issues to the appropriate resource
• Other general administrative duties (e.g., order processing, data entry, etc.) as assigned

• G.E.D. or high school diploma
• Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry
• Strong organizational, telephone etiquette, and customer service skills
• Attention to detail and accurate data entry and typing skills
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• Ability to multi-task within a high-pressure environment;
• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive service have been demonstrated
• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals

Preferred Education and/or Experience and Skills
• Knowledge of Event Operations and Travel & Hospitality
• Must be empathic to customers' needs

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Jobcode: Reference SBJ-re4eb7-44-200-40-195-42 in your application.

Company Profile

Endeavor is a global entertainment, sports and content company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency William Morris Endeavor (WME); sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation; marketing and licensing; content development, distribution and sales; event management; and a number of direct-to-consumer offerings.