Client Services Manager

Job Description

Job
Client Services Manager

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Position: Client Services Manager

Deluxe Media Inc., a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We currently have a need for a Client Services Manager.

Position Overview

The Client Services Manager will have the following responsibilities:
• Responsible for overseeing the end-to-end monitoring, administration, and management of localization projects for major video streaming services such as Netflix, Disney+, and Amazon Video.
• Manage the planning and execution of subtitling and dubbing projects for multimedia content, ensuring that quality standards and audience expectations are met.
• Develop and update project plans and schedules to monitor project milestones, delivery dates, and other important timelines, ensuring these remain on course as required.
• Ensure the delivery of high-quality and accurate subtitle translations and dubs to video streaming platforms and TV audiences.
• Manage project budgets, purchase order requests, and quotes for all localization projects, including negotiating with clients and other stakeholders as needed.
• Collaborate closely with multiple stakeholders to coordinate the acquisition of AV material, localization of content, and delivery of final assets to video streaming platforms within tight deadlines.
• Build and maintain strong relationships with clients and key stakeholders such as Netflix for the delivery of content to their platforms.
• Work with local and international production companies to provide subtitling and dubbing

services as well as access media services such as Audio Description and Closed Captioning for their content.
• Collaborate with dubbing talents and translators to ensure client requirements and deadlines are met.
• Facilitate communication and collaboration between voice artists, translators, and clients on creative and artistic decisions related to day-to-day dubbing and subtitling.
• Communicate and liaise with stakeholders on cultural-specific sensitivities and nuances that impact how content is expressed on the relevant streaming services.
• Provide leadership and direction to a team of coordinators, ensuring they are aligned with the company's overall goals and objectives, providing training as needed.

Qualifications
• Bachelor's degree in Media or a related field.
• 3 - 5 years of work experience in a Client Services position, preferably in the entertainment and/or localization industry.
• Experience working with the following stakeholders: Netflix, Disney+, and Amazon Video.
• Minimum 3 years' Project management experience, specifically managing timelines, budgets, quality and client relationships.
• Individual must be based in Australia
• Video streaming platform (e.g. Netflix and Amazon) project management experience is highly advantageous.
• Understand languages and localization processes and have experience with managing the localization of content to different regions.
• Experience in initiating and implementing corrective and preventative action processes.
• Experience working in cross-functional and cross-cultural teams.
• Experience working with diverse cultures (specifically Asia Pacific regions) and managing cultural differences.
• Solid technical understanding of the television distribution industry preferred.
• Background in localization or translation/interpreting preferred.
• Proficient with the MS Office suite of programs, including inventory, order processing, project management, and database software.
• Ability to work some extended hours and/or weekends to meet project deadlines.

Diversity Statement
Deluxe's policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

The salary range for this role is $90,000-95,000 AUD.

Jobcode: Reference SBJ-gwqwzp-3-145-78-203-42 in your application.