Client Services Manager

Job Description

Job
Client Services Manager

Position Title

Client Services Manager

Main Duties

You will be responsible for providing outstanding customer service and project management to customers and internal stakeholders through coordinating the day-to-day localization and delivery requirements of content for video streaming platforms, updating and reporting on project statuses, and liaising with customers on due dates and any issues that may arise. You will also work closely with vendors and internal Deluxe departments locally and globally.

Primary Responsibilities
• Develop relationships and build rapport with customers, production and post houses to deliver a service level that aims to exceed expectation,
• Manage and monitor all aspects of projects from initiation through to close, including schedules, quality targets and budgets/billing, and ensure all client deliverable due dates are achieved on time,
• Lead all client communications and escalations, and ensure key stakeholders are engaged and informed at every stage of the projects,
• Be the key point of contact for both the customers and Deluxe internal teams for your portfolio of projects,
• Liaise with global teams to action subtitling work orders per client requests and follow through to delivery,
• Manage change orders and exceptions by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations,
• Proactively identify and troubleshoot project/workflow issues and communicate back to the client and escalate to Senior Management where necessary,
• Initiate and execute corrective and preventative actions as needed, as well as create procedures to improve quality and efficiency of deliverables/workflows in the future.

What you bring
• Degree qualification highly regarded.
• Previous experience in a Client Services position, preferably in the entertainment and/or localization/subtitling industry.
• Project management experience is required, specifically with managing timelines, budgets, quality, and client relationships.
• Video streaming platform project management experience is highly advantageous.
• Native/professional/advanced spoken & written proficiency in Korean, supplemented with fluent English skills
• Understanding of localization / media processes and have experience managing the localization of content to different regions.
• Proficient with the MS Office suite of programs, and other software involving inventory, order processing, project management, and database software.
• Ability to work some extended/flexible hours and/or weekends to meet project deadlines.

Jobcode: Reference SBJ-ro4nv2-3-14-131-187-42 in your application.