Benefits Manager

Job Description

Job
Benefits Manager

POSITION TITLE: Benefits Manager
ABOUT THE ROLE:
The Benefits Manager will manage the benefit programs and leave of absence administration for North America. Benefits programs include but are not limited to medical, dental, vision, STD, LTD, life insurance, voluntary insurance, and retirement plans.
PRIMARY RESPONSIBILITIES:
• Plan Administration: Responsible for the day-to-day administration of all employee benefits programs, including health, dental, vision, life, disability insurance, 401(k) plans, and other company-sponsored benefit programs.
• Absence Management: Oversee third party leave manager, ensuring accurate tracking and compliance with legal requirements and company policies. Assist employees with leave requests, reviewing required documentation, policy questions, and problem resolution. Responsible for the interactive process for all accommodation requests.
• Compliance: Ensure compliance with all federal, state, and local laws and regulations related to employee benefits, including ADA, ERISA, HIPAA, COBRA, and ACA. Prepare and file necessary reports and documents.
• Vendor Management: Manage relationships with benefits vendors, brokers, and consultants. Conduct regular evaluations and negotiations to ensure the best value and service for the company and employees.
• Employee Communication: Develop and implement communication strategies to educate employees about their benefits options, including general upkeep and management of company intranet. Conduct open enrollment meetings, and ongoing informational sessions.
• Benefits Strategy: Collaborate with the Vice President, Total Rewards & Operations to design and implement benefits strategies that align with the company's overall HR and business objectives. Analyze benefits data and trends to make recommendations for improvements.
• Benefits Reporting: Maintain accurate benefits records and prepare regular reports on benefits utilization, costs, and trends. Provide analysis to support decision-making.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of benefits administration.
• Employee Escalations: Act as the primary point of contact for employees needing assistance with benefits issues that cannot be resolved by the first level of support from insurance carriers and other benefit administrators.
• Participate in special projects on an ad hoc basis.
• Other duties as assigned.
QUALIFICATIONS:
Must have a minimum of 5 years benefits administration experience and at least 3 years of end-to-end Leave of Absence administration experience.
EDUCATION/EXPERIENCE REQUIREMENTS:
• Minimum of 5 years of experience in benefits administration, including end-to-end leave of absence management
• Strong knowledge and practical application of employee benefits and leave of absence laws and regulations.
• Ability to manage high level of complexity independently and, balancing the need for collaboration with minimal supervision.
ABOUT YOU:
• Excellent presentation, communication, and interpersonal skills, with an emphasis on communicating complex topics in a supportive manner across a variety of audiences.
• Proven ability to manage vendor relationships and negotiate contracts.
• Analytical skills to interpret benefits data and make strategic recommendations.
• Ability to build strong, ongoing, impactful relationships at all levels and across a diverse range of social backgrounds.
• Strong verbal and written communication skills with an emphasis to influence decisions and communicate complex work across a variety of audiences.
• Strong emotional intelligence and the ability to understand and respond to others' perspectives sensitively.
• Demonstrated ability to maintain composure under pressure and handle challenging situations with grace.
• The ability to prioritize and manage multiple tasks with a sense of urgency.
• A customer service focus with a responsive and ''can-do'' open-minded attitude
• Strong organizational and project management skills, with the ability to manage multiple priorities.
• Proficiency with HRIS and benefits administration software. Workday, ADP Workforce Now, and JIRA experience a plus
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Strong analytical and problem-solving skills
• Intermediate skills with Microsoft Office Suite. Advanced Excel skills a plus
If you are an independent thinker with a high level of ingenuity and the above qualifications, then we would like you to join our team!
We offer a competitive salary and comprehensive benefits, including 401(k) and tuition reimbursement.

Diversity Statement:
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.
Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-23o10m-3-145-106-222-42 in your application.