People and Culture Arena, Assistant

Job Description

People and Culture Arena, Seasonal Assistant

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

The People and Culture Arena Seasonal Assistant is a dynamic HR professional responsible for providing first-line support in employee relations and full-cycle recruitment. This role acts as a key liaison between employees, hiring managers, and HR leadership, ensuring that people processes are handled with the utmost confidentiality, professionalism, and adherence to company policies and legal standards. The ideal candidate will excel in gathering and analyzing employee data, managing recruitment, and collaborating with various stakeholders to foster a positive workplace culture.

Key Responsibilities:

Employee Relations
• Serve as Tier 1 support for employee relations matters, including but not limited to performance management, disciplinary processes, legal concerns, investigations, and conflict resolution; provides initial intervention and support in addressing employee and performance-related issues.
• Conducts initial assessments of employee relations cases to gather relevant information and determine the appropriate course of action or escalation to the appropriate HR Business Partner (HRBP) as needed.
• Maintains confidentiality and professionalism while handling sensitive employee matters, ensuring a safe environment for employees to express their concerns.
• Responsible for entering and logging employee relations cases into the Workday ER Log system, ensuring all issues and resolutions are accurately documented and tracked promptly.
• Review exit interviews and analyze feedback to identify trends and areas of concern. Collaborates with HR Business Partners (HRBPs) to provide insights and recommendations based on the data, helping to inform strategies for improving employee retention, engagement, and workplace satisfaction. Ensures that key findings are communicated effectively to support ongoing organizational improvements.
• Supports HR Business Partners (HRBPs) in ensuring that company policies and procedures are adhered to and comply with all applicable federal, state, and municipal laws. Assists HRBPs in fostering a workplace free from discrimination and harassment, providing guidance and support in addressing concerns and resolving issues.

Recruitment
• Primary support for State Farm Arena Event Staff full cycle recruitment, ensuring efficient experience for both external and internal candidates.
• Post job openings on various platforms, including the company website, job boards, and social media channels.
• Review all applications within requisitions, ensuring timely and accurate evaluation of candidates.
• Disposition of candidates promptly to maintain an organized recruitment process.
• Serve as the primary point of contact for hiring managers throughout the recruitment process, providing consistent updates and support.
• Update and track key recruitment metrics, maintaining accurate recruitment trackers and reports.
• Collaborate with the People Operations Partner to facilitate a smooth transition for new hires, ensuring a positive onboarding experience.
• Ensure that all recruitment practices comply with federal, state, and local regulations to uphold legal and ethical standards.
• Participate in recruitment events such as job fairs and college recruiting initiatives, representing the company and assisting with talent acquisition efforts.

Projects and Administration
• Responsible for managing the Hawks Careers inbox, ensuring timely responses to inquiries from candidates and hiring managers while maintaining organized communication throughout the recruitment process.
• Ensure timely professional communication with hiring managers, assisting with any recruitment-related needs.
• Assist with scheduling and coordinating interviews between candidates and hiring teams, ensuring smooth communication and logistics.
• Responsible for scheduling manager hiring huddles once positions are approved by HR Business Partners (HRBPs), ensuring alignment on recruitment needs and strategies before the hiring process begins.
• Monitor staffing levels and track key metrics related to workforce trends and staffing needs weekly.
• Assist with the logistics of engagement activities by providing necessary reporting and offering day-of support, ensuring that events run smoothly and that any immediate needs are addressed.

Requirements:
• Clear, professional, and positive verbal and written communication
• Service-oriented attitude and ability to maintain consistently high customer satisfaction with internal and external audiences
• Excellent organizational skills and prioritization of projects and responsibilities
• Ability to prioritize, multi-task and work efficiently
• Ability to build trust and maintain confidentiality of highly sensitive information
• Knowledge and experience using advanced features of the MS Office Suite (Word, Excel, PowerPoint)
• At least 4 years of progressive human resources and recruitment experience

Preferred Qualifications:
• Degree in human resources, business management, or a related field
• Workday Recruitment experience
• Hospitality experience

Working Conditions:
• Environment: Office setting, with occasional travel for meetings or events.
• Hours: Full-time, typically Monday to Friday, with flexibility to work outside regular hours as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!

Jobcode: Reference SBJ-g3p064-3-12-76-84-42 in your application.