Training Program Manager

Job Description

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As Training Program Manager, you help agents to customers by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Collaborate with cross-functional teams to create training project plans, oversee the design and development process, and coordinate with vendors to ensure delivery to our service delivery centers. In some instances, you may also be required to deliver training yourself. You will report training progress and evaluate the training to understand in preparing agents to provide quality service to our consumers. Additionally, you should have leadership, organizational, problem-solving, networking and communications skills.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Resonsibilities:
• Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
• Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
• Lead the development and implementation of curricular framework for all YouTube training that drive business results.
• Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
• Deliver training sessions on new products, policies, and procedures as needed.

Qualifications:

Minimum qualifications:
• Bachelor's degree in Education, Instructional Design, related field or equivalent practical experience.
• 5 years of experience managing cross-functional projects with delivery in organizations.
• 5 years of experience in supervising, and managing third party partners.

Preferred qualifications:
• MBA or Master's degree.
• 5 years of experience analyzing data and generating business insights.
• Experience in Data center logistics.
• Ability to build partnerships with business partners and team members.

Jobcode: Reference SBJ-5b7943-3-14-64-102-42 in your application.