Specialist, CX Ops Reporting & Insights - New Markets

Job Description

As a n A ssociate Analyst for CX Data & Insights, you will play a pivotal role in telling our customer's stories and ensuring their voices are heard across CX, Tech, and Product touchpoints. This role is focused on supporting stakeholders across EMEA (Europe, Middle East, and Africa) including ongoing reporting to partner teams, launch/event reporting, and ad-hoc requests from stakeholders. The ideal candidate will consistently display a customer first mindset and demonstrate an ability to leverage writing, data, design, and technology skills to clearly and efficiently communicate actionable insights to stakeholders.

Your Role Accountabilities…
• Following major events/launches, use CX data to draft comprehensive readouts that effectively highlight our customers pain points, top opportunities, and what went well.
• Support EMEA leadership reporting on the top things to know within the CX space.
• Deliver high-quality, timely data analysis in response to ad-hoc insight requests.
• Support pre-launch activities, including dashboard creation and requirements gathering.
• Build and maintain strong relationships with cross-functional teams, helping to support business decisions as needed.
• Strive for more scalable and actionable insights through the use of technology; a mindset of continuous improvement is essential to success in this role.

Qualifications & Experience…
• 2+ years relevant work experience
• Fluency in English, both written and spoken
• Analytically driven, with strong writing and communication skills, including being able to provide actionable insights to both technical and non-technical stakeholders as well as senior leadership.
• Thrive in a dynamic global environment, collaborating across time zones while demonstrating self-motivation and independent problem-solving skills
• Proficient at creating stories by leveraging both qualitative and quantitative data .
• Expertise in Microsoft Excel and Powerpoint ; experience with Salesforce and Looker is a plus.
• The ability to work quickly without compromising the quality or fidelity of insights.
• Passionate about building and cultivating a best-in-class customer experienc e.
• Strong interpersonal skills and ability to prioritize requests effectively, balancing the needs of WBD and our customers.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-5b7997-3-15-24-73-42 in your application.