Manager, Workforce Support

Job Description

This role leads a mix of critical components, managing, IT support services, Global Service Desk, with ability to deliver a high-quality support strategy. This role is highly visible and is an integral link between the IT service delivery teams and our end users. This role needs to work with international teams to build strategies and processes aligned with the Global needs.

Your Role Accountabilities:
OPERATIONS/PROJECT MANAGEMENT
• Manages Global service desk & technical resources to support PC, MacOS, mobile devices and other technical areas.
• Plan & manage work responsibilities for Global service desk in the respective region.
• Responsible effective team management, team training and work with international peers to drive a consistent process.
• Assist Global team with management of local vendors to ensure the delivery of IT services that are cost effective and of the highest quality.
• Fiscal efficiency- Support budget planning, track expenses to align with the organization fiscal goals.
• Work with Key business stakeholders to understand the business requirement and align the IT support requirement as per the need.
• Effectively assist in leading the office building/consolidation projects and build a cohesive relationship with real estate.
• Manage the team's daily work performance, reviews, performance improvement plans.

STRATEGY
• Collaborate with key stakeholders to understand team needs and dependencies to better align business processes.
• Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes.
• Work closely with various cross function org to understand the change, draw strategy to cover the support for global users.
• Collaborate with key stakeholders, gathered requirements to plan the budget, track the expenses and future forecast.
• Create comprehensive and meaningful strategy presentations for senior executives.
• Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs.
ANALYTICS
• Develop comprehensive performance analysis of business processes and review ways of improvement.
• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned.

Qualifications & Experiences:
• 8+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
• Superior analytical and problem-solving skills
• Experience developing financial models in Excel AND facilitating business discussions.
• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets.
• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture.
• Excellent written and verbal communication.
• Superb relationship building skills.
• Work collaboratively w/small teams.
• Ability to handle multiple assignments concurrently.

Not Required but preferred experience:
• Bachelor/Master Degree in Computer Science and/or Management Information Systems
• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
• Familiarity with streaming and similar products/services
• Experience working in a national or global company
• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
• Comfortable in working in highly iterative and somewhat unstructured environment

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-rb4vwx-3-137-184-92-42 in your application.