Manager, VOD Content Merchandising

Job Description

The Merchandising Manager is responsible for maximizing the full potential of content on Discovery+ with particular focus on the UK & Ireland experience. This role reports to the D+ EMEA Market Lead.

Your Role Accountabilities…
• Operational
• Responsible for executing day-to-day operations of Homepage in UK & Ireland as well as overseeing strategy and execution of local originals merchandising and other local content and country-specific differences in UK & Ireland
• Responsible for execution of select pan-European pages within the platform on other D+ and MAX markets in cooperation with the broader EMEA Merchandising team
• Power user of Site Builder (our Content Management System)
• Collaborates with Merchandising Analysis & Insights team to receive the right data to inform merchandising decisions
• Supports other merchandising team members on troubleshooting, diagnosing, and making sure high priority impact issues are being followed through by the correct teams and solved in a timely manner
• Partner with the UK/EMEA Sports team on strategy and page construction across relevant pages
• Support the TNT offer. Work collaboratively with Sports Merchandising team with a focus on dual viewership
• Acts as a Merchandising primary point of contact for the local stakeholders from the Marketing and Content team
• Collaborate with the Labs Team using the self-service data tool, work to refine the existing MAX product by testing rail placement and configurations to maximize user engagement and create a more engaging experience.
• Strategy
• Adapts Global and EMEA Merchandising strategies with an eye to make it relevant to local audiences
• Create strategy for all top entertainment priorities coming out and reports back to leadership on progress. Work collaboratively with local stakeholders.
• Leverages merchandising strategies to improve content discoverability, minutes/impression, impression efficiency, content diversity, and other relevant KPIs that improve the engagement/retention of subscribers and the performance of content on D+. Leads initiatives to improve key metrics.
• Uses data to drive decisions; shares actionable insights and recommendations with the Global Merchandising team as well as other stakeholders
• Makes connection points with local market stakeholders and stays in sync and connected to the pulse of the market to leverage zeitgeist moments into content discovery opportunities
• Actively participates to overall strategy through cross-team collaboration, sharing successful curation strategies that can be used outside their primary page
• Provides recommendations for improvements in any aspects relating to day-to-day merchandising performance and operations, including product features and operational workflows

Qualifications & Experience…
• English language fluency
• Passionate about all things content: Expert knowledge of local content, deep familiarity with WBD's catalog, strong familiarity with competitor's content generally
• Data-Driven: Comfortable analyzing data and using it to optimize our work: level of effort vs consumer impact. Demonstrated evidence of implementing shifts in strategy based on quantitative evidence, working command of evolving performance metrics.
• Consumer first approach: Tenacious focus on the consumer, delivering seamless and delightful experiences, connecting them with their favorite content
• Operational Excellence:
• Relentless pursuit of operations and work-flow efficiency
• Proficiency in digital merchandising operations and workflows with a commanding knowledge of various merchandising tools and CMSs
• Ability to quickly learn, assimilate, and train others on new processes and product innovations.
• High self-initiative with the ability to work well under pressure and with minimal supervision
• Interpersonal Excellence:
• If internal hire, working relationships with Scheduling, CS&A, Programming, Marketing, CRM, Content Ops, Enterprise Metadata, and Image teams; comfort collaborating with functions including Executive, Product, Data, Engineering, And Data / Reporting

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-gm7ev3-18-119-143-45-42 in your application.