Lead, Product - Wfm P&C Technology

Job Description

The Lead, Product – WFM P&C Technology oversees the service management and application ownership of WBD's Online Time & Attendance (OTA) and Workforce Management (WFM) platform. This role ensures comprehensive application management by collaborating with internal technical teams in India and utilizing top-tier solutions to fulfill business requirements.

Key responsibilities include leading the internal support team to deliver application management and enhancements for Workbrain , addressing the needs of clients, Union stakeholders, and Payroll. The role involves monitoring SLA metrics, identifying risks, and escalating issues to senior management. Additionally, the lead manages a pipeline of enhancements and project requests, focusing on improving existing solutions and implementing new ones. Project management and technical solutions are provided for capital projects and enhancements, with an emphasis on governance and minimizing business impact during organizational change management.

The role also involves facilitating analysis meetings with clients to gather and prioritize business/system requirements, coordinating activities with stakeholders to align with Union rules and Payroll processes, and ensuring quality documentation, including business system analyses and SOX compliance. Regular updates are provided to the Director/Manager for executive and client reporting, and the lead assists in
optimizing business processes to support OTA/WFM solutions.

Your Role Accountabilities:

End User Support & Engagement
• Serve as the primary point of contact for end users, building and maintaining strong relationships to address their needs and clarifications.
• Act as a trusted resource for resolving queries and providing guidance on system usage.
• Design and implement custom Overrides to meet specific client needs, enhancing payroll processing and functionality.
• Collaborate with the business to implement solutions, supporting organizational change management during cutovers.

Technical Leadership
• Provide technical expertise by addressing application challenges and developing custom solutions when needed.
• Manage enhancements and customizations in Workbrain to meet client, union stakeholder, and payroll needs.
• Improve the Time and Attendance (T&A) experience by enhancing the application functionality to facilitate employee time entry.
• Design and implement Custom Conditions, Payrules , Entitlements, leveraging core APIs & Groovy frameworks to meet payroll processing requirements.
• Develop and configure Entitlements and Accrual policies with Balance Types, implementing custom solutions.
• Lead coding efforts, including business layer development, interface design, and service implementation, as required for projects.
• Ensure code quality by conducting peer reviews, raising clarifications when needed, and adhering to coding standards.
• Maintain i ntegration frameworks (e.g., middleware / transformation and error handling logic)
• Analyze functional specifications to assess the impact of proposed changes, preparing detailed design approaches for review.

Enhancements & Project Delivery
• Maintain a pipeline of enhancement and project requests to improve current solutions and implement new ones.
• Provide technical solutions and project management for capital projects and enhancements, ensuring proper governance and minimal business impact.
• Lead estimation efforts for projects, ensuring accuracy and feasibility of timelines.

Resourc e & Workload Management
• Oversee resource allocation and workload balancing for the offshore team, ensuring alignment with roadmaps and timely execution of deliverables.
• Monitor and manage Service Level Agreement (SLA) metrics, identifying risks and escalating issues as necessary.
• Provide technical guidance to ensure the team delivers high-quality solutions that meet business requirements.
• Lead and collaborate with offshore technical teams to ensure effective execution and quality delivery.

Stakeholder Engagement & Collaboration
• Facilitate analysis meetings with clients to gather, prioritize, and communicate business/system requirements for enhancements and projects , , ensuring all requirements are thoroughly documented and understood by the team.
• Ensure alignment with union rules, payroll processes, and overall business requirements.
• Collaborate with Payroll teams to understand, interpret, and clarify both functional and technical requirements, ensuring alignment with project standards and business needs.

Documentation & Compliance
• Deliver high-quality documentation, including functional/technical requirements, testing, and compliance with SOX standards.
• Provide regular updates to the leadership team, ensuring transparency and accountability in project execution.
• Develop comprehensive enhancement design documents, including timelines and total pricing details.

Business Process Optimization
• Drive improvements in business processes and align key metrics with OTA/WFM solutions to support organizational needs.
• Advocate for streamlined workflows, reducing complexity and improving user experience.

Qualifications & Experiences:
• 6-7 years of Information technology experience in an active role supporting a portfolio of applications across multiple technical platforms.
• 2-4 years previous supervisory experience with internal or external employees/contractors.
• In-depth understanding of Payroll business processes and Union rules.
• Strong project management and technical leadership experience.
• Proven ability to collaborate with business stakeholders and offshore teams.
• Expertise in managing application enhancements and ensuring proper governance.
• Work collaboratively with small teams and communicate effectively and tactfully with all levels of personnel, both in person and on the telephone.
• Ability to organize and schedule work effectively, work well under time constraints, handle multiple tasks with changing priorities, and communicate changes in scope and schedule to all parties concerned.
• Must be service-oriented, able to work independently, and maintain confidentiality.
• Ability to work flexible hours, including overtime, when necessary.
• Knowledge of all phases of system development lifecycle, including production support.
• Strong knowledge of ERP and SaaS client application(s) that support(s) the business process, with practical implementation of multiple modules/applications.
• Knowledge of Time Keeping, Payroll & Labor Scheduling applications and related systems integration.
• Excellent knowledge of project management for a Technology project and general best practices.
• Data conversion concepts and impacts
on new business processes.
• Client deployment readiness concepts (e.g., business cutover).
• Strong customer service focus and responsiveness.
• Proficient decision-making and time management skills. Demonstrates leadership abilities. Maintains current knowledge in use and industry trends of technology.
• Strong analytical skills, interpretive and evaluative skills.
• Strong organizational and project management skills across multiple threads of work streams.
• Outstanding documentation, presentation, and interpersonal skills.
• Creative and resourceful approach to the business and an ability to think and deliver creative value-added solution

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Jobcode: Reference SBJ-d26m72-3-129-218-187-42 in your application.