Associate Creative Director, Site Experience

Job Description

Merchandise and commerce is part of the fabric of music culture. For artists, it's a way to develop and further articulate their brand. For fans, it's another pathway to connecting with an artist and the culture they represent.

UMG is looking for an Associate Creative Director focused on Site Experience to continue to develop a best-in-class ecommerce presence and enhance the customer experience on behalf of many of the biggest and most iconic artists in the world. This person must be tapped into the ecommerce and digital landscape and be prepared to innovate and improve features, aesthetics, and user experience.

This role will work cross-functionally with customer engagement, store management, front and back end development, as well as creative and product development teams to continue to refine and elevate the customer experience.

How you'll CREATE:
Oversee & elevate creative work
• Lead and oversee day to day site experience design & development for a variety of ecommerce clients across rosters, elevating customer experience
• Lean in on priority projects and clients to support teams and drive best in class creative

Innovation & Roadmapping
• Oversee and develop a creative roadmap for enhanced & new features for web and mobile in partnership with the center tech team and other stakeholders
• Ideate and implement new opportunities for on-site content, helping to improve and innovate the ecommerce customer experience
• Develop streamlined UX processes and best creative practices for site experience in partnership with other stakeholders
• Stay informed of ecommerce, industry and tech trends, changes and developments to ensure team is always striving for best in class work

Team Building & Mentorship
• Partner with customer engagement, fan experience, creative, product development, store management and other stakeholders to spearhead the build of digital touchpoints across the customer journey
• Bring proven leadership and confidence in team-building, mentoring, and pushing creative work along with the ability to prioritize based on short & long term projects

Bring your VIBE:
• 8-10 years experience working in as a creative, focused on digital experience or ecommerce with significant time spent in client-facing leadership
• A Bachelor's Degree (or equivalent experience) is required in Graphic Design, Digital Design, or related discipline preferred
• Strong ability to provide creative direction and translate vision into timely and helpful feedback for team members
• Ecommerce and Shopify platform experience are a must
• Strong understanding of latest ecommerce concepts, tactics, strategy and best practices, focusing on the end customer experience
• Strong ability to roll with changing priorities, aggressive timelines and multiple concurrent projects across client roster
• Proficiency in Adobe Creative Suite, Microsoft Office Suite, Keynote,
• Excellent interpersonal and communication skills at all levels of both internal and client organizations with a focus on detail

Perks Playlist:
• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Paid Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer.

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Job Category:
Commercial Services

Jobcode: Reference SBJ-gqq969-3-17-162-247-42 in your application.