Festival Digital Operations Coordinator

Job Description

POSITION OVERVIEW

The Festival Digital Operations Coordinator will provide remote support to the Sundance Digital Operations team.

Working closely under the Director, Collab and Digital Operations, the Festival Digital Operations Coordinator supports Sundance Institute’s commitment to discover, support, and inspire independent film and media artists from the United States and around the world, and to introduce audiences to their new work.

This temporary position works a variable hour schedule of 20-32 hours per week from Monday, November 18, 2024, through Tuesday, February 4, 2025 and will be required to work extended hours, including evenings, weekends, and holidays to meet shift needs and respond to on-call needs as assigned. This includes full day availability during the Film Festival (Thursday, January 23, 2025, through Sunday, February 2, 2025). Reliable, high-speed internet connection with at least 10 Mbps download speed. A laptop computer will be provided and will be required to be returned at the end of the seasonal employment dates. This is a fully remote position that does not require any onsite work duties.

Top priorities include but are not limited to…
• Assisting the Digital Ops team with entering film and screening data into the Content Management System (CMS).
• Supporting the process to set up and maintain quality assurance (QA) all of the product rules in the Eventive streaming platform.
• Leading the process to set up the Jury site so jury members can watch films and select them for awards.
• Supporting the online film QA process, working with the Digital Ops team and the volunteers who will perform the QA to make sure all films have someone assigned to watch them, that the films have been watched and signed off on, and reassigning films to a different volunteer if needed
• Assisting in creating documentation where needed, including updating the CMS User Guide, documenting the steps for uploading film and screening data into the CMS, documenting the steps for product setup in Eventive, etc.
• During the Festival, working alongside the Digital Ops team to provide support to the Sundance Tech teams, Eventive teams, Customer Support team, and Ticketing team. This includes helping to resolve issues that arise with site functionality and performance, editing product rules if products are not working as expected, editing data about film screenings in the CMS or Eventive, etc.
• Completing a comprehensive written wrap report, as directed.

You have the following direct or transferable skill sets:
• Legal authorization to work in the United States.
• 1-2 years of project coordination experience.
• Ability to type 30 words per minute (WPM).
• Working knowledge of media streaming devices, i.e. Zoom and YouTube.
• Outstanding interpersonal and oral communication skills.
• Ability to work a flexible schedule due to multiple shift rotations as needed.
• Ability to maintain a suitable home work environment, free from noise/distractions.

You will be successful in this role if you...
• Are able to remain calm and focused in a fast-moving environment.
• Create clear and comprehensive process documentation that explains how to complete tasks, and add effective new information to our “How To” guide and at updating existing information in the guide.
• Actively participate in meetings and slack exchanges with your colleagues.
• Proactively identify potential issues before they become problems, and can recommend solutions that we can implement to avoid operational breakdowns.

In addition to an hourly pay of $20.32, this position is eligible for benefits & perks, highlights include:
• Paid sick leave and Institute holidays
• Employee assistance program
• Employee Wellness Initiatives
• Sundance Film Festival passes and benefits (varies each year)

Jobcode: Reference SBJ-d2wj96-18-119-143-201-42 in your application.