General Manager, Celebrity Coffee Brand - Black Sky Creative

Job Description

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Be a part of something extraordinary! We are launching the first-ever retail store for a high-profile celebrity coffee brand that has taken the world by storm. Our coffee isn't just a drink; it's an experience. With a focus on high quality ingredients and groundbreaking beverage creations, this store is set to become LA's next must-visit destination for coffee enthusiasts seeking out something fun and engaging.

As the General Manager, you will be the pioneering leader of our flagship store, setting the standard for excellence in customer service, beverage quality, and overall store performance. You will play a pivotal role in bringing the brand's retail vision to life, creating an inviting atmosphere, and ensuring every customer leaves with a memorable experience. This is a unique opportunity to shape the culture and success of our very first location.

What you'll do:

Customer Experience:
• Personalized Service: Understands the significance of crafting a one-of-a-kind experience tailored to each customer, ensuring every visit feels special and memorable.
• Team Empowerment: Establishes clear expectations and goals for the team, guiding them to deliver exceptional customer interactions that reflect our brand's values.
• Commitment to Excellence: Holds a strong belief in the necessity of excelling in both product quality and hospitality, ensuring every cup and every interaction exceed customer expectations

Leadership & Team Development:
• Strategic Hiring & Staffing: Demonstrated expertise in recruiting and staffing, with the ability to maintain optimal team levels and proactively adjust to business trends and demands.
• Building a World-Class Team: Experienced in cultivating a highly engaged, dedicated team of baristas and guest experience specialists, fostering a culture of continuous feedback and improvement.
• Decisive & Adaptive Leadership: Quickly takes initiative, making informed decisions with agility and confidence in a fast-paced environment.
• Champion of Employee Growth: Committed to creating a positive, supportive workplace, advocating for team development and actively promoting individual growth and career progression.
• Exceptional Communication: An excellent communicator who can clearly and effectively convey expectations, provide constructive feedback, and inspire the team to achieve their best.
Operations:
• Visual Standards: Upholds excellence in the store's visual presentation, ensuring the store consistently reflects the brand's high standards.
• Scheduling & Payroll Management: Oversees staff scheduling and closely monitors payroll, ensuring efficient and effective use of resources.
• Inventory Management: Manages all aspects of inventory for the store including efficient par management and loss prevention, while maintaining positive and professional relationships with vendors.
• Policy & Procedure Compliance: Ensures the store team adheres to all company policies, procedures, and directives, maintaining a well-organized and compliant operation.
• Financial Responsibility: Manages the store's financial performance, including budgeting, expense control, and revenue generation, to ensure profitability and sustainable growth.
• Event Leadership & Collaborations: Successfully leads and executes flawlessly on exciting in-store events and collaborations hand in glove with the leadership team and all other parties.

Who you are:
• 3-4 years of experience successfully leading a business in a high-growth environment within hospitality or consumer brands.
• In-depth knowledge and genuine passion for specialty coffee, with a strong understanding of the industry's trends.
• Successful track record of building, managing, and developing high-performing hospitality teams, fostering a collaborative and positive work culture.
• All necessary food handlers' qualifications.
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the store and peak days of the business.

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

California based applicants have certain rights under California law. Please see our California Recruitment Privacy Policy for more details.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

California Pay Range

$65,000
- $70,000 USD

Jobcode: Reference SBJ-ree138-3-138-67-221-42 in your application.