Senior Programmatic Ad Ops Coordinator

Job Description

Compulse, the creative agency arm of Sinclair Broadcast Group, is looking for a Senior Programmatic Ad Operations Coordinator to help ensure delivery of display/video programmatic, CTV and geofencing campaigns.

This person should have a passion for programmatic advertising and a customer-service centric attitude. The Senior Digital Sales Coordinator - Programmatic reports to the Programmatic Manager and senior agency leadership.

Production Coordination Duties:
• Support the production, scheduling and delivery of CTV and Programmatic products
• Frequently check in with colleagues to coordinate and prioritize team workload, ensuring SLAs are being met
• Serve as initial point of contact for incoming requests and delegate accordingly
• Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
• Use multiple internet and software platforms to perform duties, and therefore must be technically savvy
• Attend, participate, and host weekly production staff meetings and product trainings as needed
• Must be able to understand digital reporting and analytic metrics

Customer Service Job Duties:
• Primary coordinator on direct engagement with internal clients to handle service issues, complaints and normal customer service
• Responsible for accurately handling and solving customer inquiries in support of Programmatic and Customer Success Teams.
• Understand and Identify customer needs and be able to ask high quality questions to collect missing information
• Establish and promote effective relationships with clients, upholding the agency's commitment to the customer experience
• Take appropriate action to resolve issues or escalate to management accordingly
• Formulate responses in professional and grammatically correct language
• Must be able to organize and schedule calls, and client communication
Other Duties:
• Serve as backup for Programmatic Team members, assisting in tasks during high volume or priority projects
• Display leadership and professionalism, setting a positive example for the Programmatic team.

Qualifications:
• Minimum 2-year-experience with digital technologies, including social media, CTV, digital marketing (programmatic display and video)
• Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
• Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
• Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
• Must have strong listening skills, and be empathetic and able to effectively relate to clients
• Understanding of digital analytics and reporting tools is a plus
• Highly proficient in Microsoft office products

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

About Sinclair

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net.

Jobcode: Reference SBJ-rz04p3-18-117-184-243-42 in your application.