Fan Operations Manager

Job Description

Overview

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves, it's so much more than the game or concert itself. It takes all members of our Spurs Family to harness the power of sports and entertainment to build moments that endure, memories that excite, and connections that strengthen our community.

We are seeking a dynamic manager to join our Fan Operations family! In this position, they will drive our efforts to deliver lasting positive memories through friendly, knowledgeable, proactive service for all fans at the AT&T Center. They will assist in the execution of the department's vision and strategy, while they mentor and train a team that includes full time coordinators and over 200 part-time Fan Experience employees. Does this sound like a fit for you? If so, we want to hear from you!

In every position, each employee is expected to: demonstrate alignment with SS&E's Core Values and Mission, collaborate with internal/external family members and demonstrate ongoing development.

Responsibilities
• Support the hiring, coaching, training the of the Fan Operations team.
• Collaborate with AT&T Center partners and departments to develop, implement and revise internal and external Fan Experience standards.
• Lead all aspects of the scheduling process and hold staff accountable to attendance and shift standards.
• Provide the training lead mentorship and direction on department development opportunities and assist in implementation of ongoing training programs.
• Contribute to the budget planning and tracking process; participate in department strategy planning and provide insight and recommendations.
• Manage in-event Fan Operations delivery and make vital innovation recommendations.
• Oversee the development of department coordinators and part-time employees.

Qualifications
• Bachelor's degree or commensurate experience to include five years relevant experience in the Hospitality Industry and a minimum of three years in a full-time supervisory role.
• Ability to maintain a consistently high energy level and enthusiasm for delivering the best fan experience possible.
• Proven strong problem-solving capability with experience in complex guest resolution.
• Ability to manage guest expectations and experience in a high-volume environment.
• Ability to lead a large, diverse team of Fan Operations employees.
• Proven natural diplomacy with the ability to understand and demonstrate professional poise, with integrity, and adaptability.
• Can work a flexible schedule, including evenings, weekends, variable shifts, and holidays.
• This role can be performed 75% remotely with 25% of work needed to be performed onsite as needed; based on event schedule.

Jobcode: Reference SBJ-gmzz1m-3-23-61-129-42 in your application.