Manager, Residuals Processing

Job Description

Overview

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members' work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work. ​

Responsibilities

What You'll Do

The Manager, Residual Processing oversees the operations, staff, and processes of the Residuals Processing Department, ensuring exceptional service and efficiency in all activities related to performer residuals. This role also acts as a key operational leader in the Director's absence.

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)
• Recruit, train, mentor, and evaluate staff while providing regular feedback on work quality and productivity.
• Manage daily workflows, schedules, and processes to ensure consistency, efficiency, and accuracy across the department.
• Analyze and optimize department operations, updating documentation and implementing improvements to increase efficiency and service quality.
• Respond to performer inquiries regarding processing of residual payments.
• Prepare monthly reports on department performance and keep the Director informed of progress, workflow issues, and performer concerns.
• Partner with senior management to establish departmental goals, address resource needs, and align operations with organizational priorities.
• Manage scheduling, timecard approvals, and allocation of resources to maintain optimal performance.
• Oversee projects and initiatives to ensure timely and successful completion.
• Foster relationships within the organization and with external stakeholders to support goals and enhance member service.
• Perform additional duties as assigned.

Qualifications

What You'll Need

We want to make sure you're successful. To be considered, you must have:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)
• Management and coaching skills.
• Strong interpersonal skills with a high degree of patience, tact, and professionalism.
• Ability to build and maintain collaborative relationships with diverse internal and external stakeholders.
• Availability to work extended hours, including weekends, as needed.
• Strong attention to detail, organizational, and problem-solving skills.
• Excellent customer service and negotiation abilities.
• Process-oriented
• Ability to prioritize and delegate effectively while modeling integrity and professionalism.
• Proficiency in Microsoft Office, Google Suite, and other PC applications.
• Experience working under pressure to manage multiple tasks and meet deadlines.
• Knowledge of worker rights impacting SAG-AFTRA members is preferred.
• Willingness to travel as required.

MINIMUM QUALIFICATIONS

Education and/or Experience:
• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years of experience managing staff and overseeing workflows.

Preferred Qualifications:
• Experience managing in a heavy data entry environment
• Strong customer service experience.
• Background in financial services, royalties, or residuals administration.
• Knowledge of motion picture/television distribution processes.

COMPETENCIES:
• Integrity
• Dependability
• Leadership
• Self-control
• Attention to Detail
• Concern for Other
• Stress Tolerance
• Achievement
• Adaptability/Flexibility
• Cooperation
• Analytical Thing
• Independence
• Social Orientation
• Initiative
• Persistance
• Innovation

What You'll Get

We are a great place to work because we offer:
• The annual salary for this position is $75,862.00 along with excellent employee benefits and perks.
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans
• Generous pension plan
• Employee discounts and perks

Jobcode: Reference SBJ-d2jmy7-18-189-194-225-42 in your application.