Director Of Product Business Operations - FIFA World Cup 26

Job Description

POSITION OVERVIEW:

As the Director of Product Business Operations for the FIFA World Cup 26™, you will oversee and streamline the integration of systems, change management, and the product delivery processes across diverse internal teams. This role is pivotal in ensuring operational efficiency across the different components of product management, from ticketing to hospitality offerings, as well as supporting the marketing, sales, and tech functions. You will lead strategic decision-making that influences fan experience, product availability, and overall business goals during the FIFA World Cup 26™ season.

KEY RESPONSIBILITIES:
• Manage day-to-day business operations, ensuring the seamless integration of systems across product configuration, ticketing inventory management, and system support during FIFA World Cup 26™ preparations and execution.
• Act as the central point of contact between product, technology, ticketing, hospitality, and sales teams to ensure alignment and efficient communication.
• Collaborate with senior stakeholders to drive product lifecycle processes.
• Ensure that the Ticketing System platform and other associated systems are fully optimized for ticketing, hospitality, and other product inventory management, tailored to meet the unique demands of the FIFA World Cup 26™.
• Collaborate closely with the ticketing operations team to build an agile inventory management strategy that aligns product availability with fluctuating market demand across the global audience.
• Manage the successful launch of new ticketing categories, bundles, and hospitality packages by coordinating with yield, pricing, and marketing teams.
• Oversee all product-related compliance, ensuring that ticketing and hospitality products adhere to local laws, FIFA regulations, and international standards, particularly in terms of resale, digital ticketing, and customer protection.
• Ensure that product information and ticket descriptions are consistent across all channels, including marketing, sales, and technology platforms. This includes ticket types, pricing, and availability details.
• Monitor and audit content accuracy to ensure that fans receive clear, consistent, and reliable product descriptions, with a particular focus on customer-facing platforms, portals, and apps.
• Work with fan engagement and customer support teams to ensure a seamless end-to-end ticketing experience for FIFA World Cup 26™ attendees, from purchasing tickets to redeeming hospitality packages on-site.
• Drive change management strategies to ensure smooth adoption of new systems and processes across all teams and stakeholders, particularly as new products and bundles are introduced to the market.
• Establish KPIs to track the effectiveness of product configuration, inventory management, and sales strategies. Report on performance metrics regularly, identifying areas of improvement or risk.
• Stay informed about market demand trends, ticket sales forecasts, and fan preferences to adjust product strategies and ensure optimal alignment with FIFA World Cup 26™ fan behavior.

QUALIFICATIONS:
• Bachelor's degree in Business, Sports Management, Sales, or a related field; Master's degree preferred.
• Proven experience managing business operations in a large-scale, high-profile sporting event context, preferably for FIFA, UEFA, Olympics, or similar international organizations.
• Strong knowledge of ticketing systems and experience managing product configurations, particularly in ticketing, hospitality, and high-demand inventory environments.
• Exceptional leadership and collaboration skills, with the ability to manage cross-functional teams and influence senior stakeholders.
• Ability to align operational activities with overarching business goals, ensuring that product, sales, and marketing strategies are synchronized for maximum impact during the FIFA World Cup 26™.
• Strong analytical and strategic planning skills.
• Excellent communication and interpersonal skills, with experience in stakeholder management.
• Proficiency with advanced ticketing systems and technology platforms.
• Ability to lead and collaborate effectively with diverse international teams.
• Exceptional problem-solving and decision-making abilities, particularly in high-pressure environments.

ADDITIONAL COMPETENCIES:
• Fluency in multiple languages a plus, particularly Spanish, and French.
• Crisis management skills, able to manage high-pressure situations and make quick decisions that align with both strategic objectives and operational needs.
• Adaptability and flexibility, with the capacity to respond swiftly to changes in the market or operational challenges.
• Strong project management skills, capable of overseeing multiple projects simultaneously and delivering results on time and within budget.
• Customer-centric mindset, ensuring that all ticketing operations enhance the fan experience and meet the expectations of a diverse, global audience.

PERSONAL ATTRIBUTES:
• High ethical standards and integrity, reflecting the values and spirit of the FIFA organization.
• Innovative and creative thinking, to continuously improve and redefine ticketing practices and customer engagement.
• Detail-oriented, with a focus on precision and accuracy in all aspects of ticketing and event operations.
• Resilience and endurance, with the stamina to manage long hours and intense work schedules, especially during the event planning and execution phases.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:
$101,250 annually

Hiring Range Maximum:
$135,000 annually

Jobcode: Reference SBJ-d9mvj9-3-22-79-179-42 in your application.