Manager Foh

Job Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to s/ucceed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Job Description
The Front of House (FOH) Manager, Vivo will be responsible for directing, managing, and successfully opening and operating a high-volume branded concept on CityWalk. As FOH Manager, the position will be a primary ''go-to'' for the FOH team and will be responsible for the functions and flow of the front of the house.
The FOH Manager is responsible for ensuring that customer service always meets the standard of excellence. While this position will report to the General Manager, this position is responsible for setting the expectation for all FOH team members to maximize productivity, guest returns and overall guest satisfaction. This individual must be able to work effectively with limited supervision and demonstrate leadership to motivate others.
Qualifications
Basic Requirements:
• Bachelor's degree in Business, Hospitality Management, or a related field; or equivalent combination of education and experience.
• Minimum of 4 years of management experience in high quality chain or independent restaurant group.
• Thorough knowledge of MS Excel, Word, PowerPoint, and POS systems.
• Ability to work rotating schedules, holidays, weekends, and nights.

Desired Characteristics:
• Proven track record and experience in the development and implementation of strong training programs to reduce employee attrition and create internal culture of development for staff.
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
• Strong professional presence.
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
• Ability to effectively communicate across all lines of business, and with all levels of management.
• Strong organizational, planning, delegation, mentoring and coaching skills.
• Strong passion for delivering the highest quality of guest service.
Additional Requirements:
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $90,000 (SIC eligible)

Jobcode: Reference SBJ-864139-18-224-184-41-42 in your application.