Accommodations Manager, Milan Olympics Fixed Term Contract

Job Description

Accommodations Manager, Milan Olympics *fixed term temporary contract*

Job Description
Position Overview:
As an on-site Accommodations Manager, you will be the driving force behind the seamless logistics for 1,500 NBC Olympic travelers, ensuring their comfortable stay in Milan by delivering exceptional local and hospitality services.
Responsibilities include, but are not limited to:
• Be a local representative for NBC Olympics with 65+ Games-time hotels in Milan, Cortina, Livigno, Bormio, Val di Fiemme, Anterselva, Verona and all other Olympic clusters.
• Build relationships with NBC Olympic hotel properties, communicate business needs, maintain reservation lists, and provide organisational updates.
• Visit NBC Games-time properties to take photos of the space, confirm amenities, and determine nearby points of interest.
• Provide local area information including restaurants, ground transportation, and shopping.
• Assist with the local hotel contract negotiations when necessary for additional room nights outside of the Olympic block and function space.
• Provide on-site support to NBC Olympics travelers during their stays in Milan.
• Aid additional recruitment, training, and management of Games-time staff for the logistics office.
Qualifications
Qualifications/Requirements:
• Minimum 5+ years hotel or accommodations experience.
• Customer service and interpersonal skills.
• CRM and additional technical skills.
• Proficient conversational Italian and proficient English language skills required.
• Must be local to Milan (provide own accommodation).
• Strong work ethic, flexibility, adaptability and willingness to learn essential.
• Flexibility to work weekends/12+ hour days as required.

Desired Characteristics:
• Resourceful problem solver, with the ability to prioritise and create approaches to meet required objectives.
• Ability to thrive in a fast-paced environment under pressure with tight deadlines, simultaneously handling multiple projects.
• Passionate and enthusiastic.

Jobcode: Reference SBJ-ne6mzo-18-191-171-58-42 in your application.