UX Researcher

Job Description

Responsibilities

COMPANY DESCRIPTION –

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

SPORTS NEXT

NBC Sports Next is where sports and technology intersect. We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We're a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.

At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.

SPORTS ENGINE / YOUTH REC SPORTS

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

Job Description

Reporting to the UX Research Manager, the UX Researcher will be responsible for gathering user feedback for every stage of the development process and communicating that deep understanding of our users so that our development teams can make informed, user-centric decisions and provide a best-in-class experience for our users.

This role requires broad knowledge of UX impact on product design and development. If you are analytical, detail-oriented, and passionate about understanding users and how they engage across our digital platforms this could be the job for you!

As a UX Researcher II at SportsEngine, you will…
• Conduct qualitative and quantitative research, with the ability to plan for and executed mixed methods for large-scale research initiatives
• Independently manage primary research projects, including designing and executing user interviews, usability studies, surveys, card sorting activities and more to support the development teams
• Be able to quickly acquire product knowledge to lead all phases of research including developing well-crafted research plans, build research studies in UserZoom and/or Qualtrics, synthesize thoughtful insights from the data, and create relevant, actionable next steps for UX, product, engineering, and overall organization
• Collaborate closely with UX Designers to incorporate research findings into designs to create exceptional user experiences
• Craft easy-to-understand artifacts and cater your communication style to effectively communicate insights
• Proactively identify research challenges and use your own creative-problem-solving skills to successfully gather and deliver the research insights to the development team
• Be autonomous. You'll take full ownership of your work and take responsibility for every detail every step of the way.
• Invest in understanding the product leaders' visions to be able to identify and suggest research opportunities
• Clearly articulate the impact of research on the business to measure the success of actionable insights and advocate for research when resources are limited
• Understand and be an advocate for user-centered design processes

Qualifications

Basic Qualifications:
• Minimum of 2 years of professional experience of conducting user research
• Experience using user research tools such as UserZoom and Qualtrics (other tool experience is also valued)
• Experience communicating your ideas with diagrams, graphics, and imagery using tools like PowerPoint and Figma (other tool experience also valued)
• A degree in related field is a plus but practical experience is just as valued
• A proven track record of managing projects and communicating scope and progress to relevant stakeholders

Desired Qualifications:
• Have an obsession with uncovering meaningful user insights.
• Consistently demonstrate a user-first demeanor, transparency, empathy, and positivity.
• Have a proven track record of managing multiple projects at the same time without a lot of direct supervision, if you ever have downtime, it is easy for you to determine how to fill it with something useful.
• You don't limit your talents to just your work but look for opportunities to positively advance the team vision
• You thrive on making complex things simple.
• Insist on sweating the details and focusing on craftsmanship.
• Are curious, love to learn, and like to share what you know
• Knowledge or experience of the youth sports industry.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity
or expression, age, national origin or ancestry, citizenship, disability, sexual
orientation, marital status, pregnancy, veteran status, membership in the uniformed

services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access nbcunicareers.com as a result of your disability. You can

request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-g377zq-3-141-193-248-42 in your application.