Coordinator - Game Day Staffing and Tours

Job Description

Overview

The Coordinator – Game Day Staffing and Tours is responsible for coordinating all payroll and scheduling for seasonal game day staff, including ushers, event services supervisors, and guest relations (greeters). This position will also supervise non-game day staff and events, including guest experience guides, public and private tours and applicable correspondence and payments. Additionally, this position provides administrative support for event services and game-related duties, as needed.

Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other duties may be assigned
• Responsible for coordinating all payroll and scheduling for seasonal game day staff including ushers, event services supervisors, and guest relations (greeters) through coordination with the time management software program
• Ensure all cancellations and/or schedule changes are processed and tracked accurately in a timely manner
• Oversee the Ballpark Tour program, including the direct oversight of the guest experience guides, schedule and staff private tours, public tours, pregame tours, Bernie's slide, Selig Experience and manage correspondence and payments accordingly
• Oversee the Event Services Reward Recognition Program to provide staff with acknowledgement and incentives for exceptional service
• Assist with the hiring process of Event Services, Guest Experience Guides and Security employees and provide clerical support to Human Resources regarding the required new hire forms
• Serve as the liaison between Event Services and the Accounting/Payroll Department
• Develop and maintain a process of organizing correspondence and other records
• Oversee uniform and locker inventory and make additional orders as necessary

Supervisory Responsibilities

Directly supervises 10 – 20 tour and experience guides. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience
One year certificate or degree from college or technical school; or 1 to 3 years of related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer. Experience with Nowsta or other timekeeping payroll/accounting software preferred.
Other Skills and Abilities

Ability to work in a fast-paced environment is critical.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually quiet.

Work Hours

Business hours are Monday – Friday 9am-5pm. Additional hours may be required on weekends, evenings, and holidays throughout the year, working home games and special events as needed.

Jobcode: Reference SBJ-g30m55-18-221-141-44-42 in your application.