Vibee - Communications Coordinator

Job Description

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE

Vibee is seeking an enthusiastic and detail oriented Communications Coordinator to join the team. The ideal candidate will be responsible for the operational execution of our communication strategies. This role involves building and maintaining website content, assisting with copy creation, managing customer service communications, and handling various marketing and transactional communications. The Communications Coordinator will ensure timely and accurate delivery of messages across multiple platforms. This is not a remote position and is hybrid work schedule, based in our Las Vegas, NV office.

RESPONSIBILITIES

Content Management
• Website Copy:
• Build and update content on event micro-sites
• Ensure all website copy is accurate, engaging, and aligned with the company's brand voice
• Focus on the construction, launch, and maintenance of Vibee micro-sites and Vibee.com platform
• Copy Decks:
• Assist in the creation and editing of copy decks
• Collaborate with the Communications Manager to refine content as needed
• Customer Service Communications Support:
• Adjust and maintain customer service communications databases using Airtable
• Ensure all customer service templates are current and consistent with brand guidelines

Email and SMS Communications
• E-Newsletters and Marketing Emails:
• Send e-newsletters and other marketing communications through platforms like SendGrid and Hive
• Draft, format, and schedule email campaigns to ensure timely delivery
• Transactional Communications:
• Handle the distribution of transactional communications (e.g., purchase confirmations, event reminders) through relevant platforms
• Ensure transactional messages are clear, accurate, and on-brand
• SMS Communications:
• Send out marketing and transactional SMS communications through platforms such as Attentive
• Segment recipient groups to target the correct audience effectively

Segmentation and Targeting
• Recipient Segmentation:
• Process and segment recipient groups based on criteria such as demographics, behavior, and engagement
• Ensure targeted communications reach the intended audience to maximize impact
Operational Execution
• Deadline Management:
• Ensure all communications are executed and delivered on time
• Coordinate with team members to meet project timelines and deadlines

Collaboration and Coordination
• Team Collaboration: Work closely with the Communications Manager to implement communication strategies. Assist in gathering content and feedback from various departments to enhance communication efforts

Quality Assurance
• Proofreading and QA:
• Review all communications for accuracy, clarity, and consistency
• Perform quality checks to ensure that all messages are free of errors and align with brand standards

Continuous Improvement
• Feedback and Optimization:
• Gather feedback on communication performance and suggest improvements
• Stay informed about industry trends and best practices to enhance communication effectiveness
• Support hiring, onboarding and training various team members
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified
• Other duties as required

QUALIFICATIONS
• Proven experience in a communications role, preferably in the entertainment industry
• Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools
• Strong project management and organizational skills
• Ability to work independently and manage multiple projects simultaneously
• Ability to navigate the internet as a communication and research tool
• Professional level of verbal and written communication skills
• Possess a strong work ethic with a high sense of responsibility in an ever-changing environment
• Must be able to handle sensitive matters and exercise excellent judgment
• Ability to work independently and within a team to juggle multiple prioritized tasks
• Bachelor's degree or equivalent experience

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event locations
• May sit for extended periods of time and work in drastic temperature climates onsite at our events
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Must be willing to travel as required both domestically and abroad, if required
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines
• Must have a current passport and be able to travel worldwide without restrictions
• Must be able to work in open concept office space

Applicants for employment in the US must possess work authorization, which does not require sponsorship by Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Vibee strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Jobcode: Reference SBJ-gq2q51-3-21-244-97-42 in your application.