Software Engineer - CRM

Job Description

Software Engineer - CRM (Salesforce Marketing Cloud)

The Role:

This is a fantastic opportunity to build your career in the exciting and innovative world of data, insight, and digital multi-channel CRM Marketing for a market leading international company.

You will be working as part of the LNE Marketing & Data team, working on the analysis, development, implementation & support (3rd tier) of our multi-channel marketing solutions - delivering robust, easy to use and scalable tools to the Ticketmaster International (B2C & B2B) and Live Nation (B2C) businesses. The team has a global scope, but your focus will be on markets outside of North America.

You will gain skills in transforming product requirements and user stories into software solutions that work for users, as well as working with and developing high scale data and CRM marketing tools, within a large organization. You have an appetite for complex technical work and an eye for detail, checking that the solution as designed ''does what it says on the tin.''

This is an excellent opportunity to join a leading global entertainment company, working with international markets and their ticketing clients. Our commitment to extending exceptional CRM marketing tools provides great scope and opportunity to significantly develop and grow your career.

Responsibilities:
• Analysis and development of the Ticketmaster & Live Nation multi-channel marketing application stacks.
• Manage operational requests and cases. Debug and resolve operational issues.
• Contribute to the technical relationship with marketing vendors to ensure our needs and requirements are satisfied by their application portfolio and proactively direct, where appropriate, to ensure the best solution.
• With support from senior team members, break down use cases and user stories created by Product Managers to technical tasks and ensure product functionality is delivered to agreed specification and collaborate with Project Managers to ensure delivery is within agreed timelines.
• Where applicable, clearly communicate to stakeholders the various solutions available to meet requirements stating benefits and drawbacks.
• Manage change to the platform and environment; understand the impact of the change on the business and how it would be best implemented.
• Deliver scalable, performant, and secure enhancements to the product set and support the smooth delivery of these by working with and to company & security standards.
• Ensure solutions are developed and tested to the agreed specifications and acceptance criteria.
• Execute development within the SDLC for the CRM Marketing application stack.
• Provide guidance on levels of UAT that need to be executed by users.
• Performance monitoring, analysis, and recommendation of remedial options. Respond to and investigate monitoring alerts.
• Ensure CRM operational processes, such as the rollout and on-going use of these tools, are robust, durable, and effective.
• Provide environment management and monitor operations in working hours; out of standard hour's 2nd tier technical support in case of exceptional issue / support for planned maintenance windows.
• Be able and willing to flex on demand based upon business priorities.

Qualifications:
• Proven experience (3+ years) with Salesforce Marketing Cloud is essential.
• Salesforce Marketing Cloud Email Specialist certification is desirable, and a familiarity with the SFMC API is a plus.
• Good RDBMS and SQL skills with proven experience of coding efficiently to manipulate large datasets.
• Proficiency with building emails, including knowledge of Ampscript and an understanding of HTML, specifically for emails.
• Competency with Server-side JavaScript.
• Data modelling skills, both normalised and dimensional.
• A familiarity with AWS and Databricks is strongly desired.
• Excellent communication skills with an ability to clearly articulate with business users.
• Excellent analytical and problem-solving ability.
• Ability to understand and respond to user needs in rapidly changing environments.
• Experience of process analysis and documentation through wireframes, diagrams, and workflows.
• Clear and concise technical writing skills.
• Experience in an e-commerce environment with strong understanding of email marketing.
• Understanding and appreciation of application support; understanding how the product is used and where it meets and fails user and business requirements.
• Ability to deliver technical workshops and presentations.
• Passion and desire to learn modern technologies and promote potential advantages for the CRM stack.
• Ideally educated to degree level or equivalent in a technical discipline.

Jobcode: Reference SBJ-gmmvo2-18-217-104-118-42 in your application.