Software Development Manager

Job Description

JOB DESCRIPTION – Software Development Manager

Location: Remote, Eastern Canada

Division: Front Gate Tickets

Line Manager: VP, Engineering

Contract Terms: Permanent, 37.5 hours per week

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!

Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We have two offices located in Austin, TX.

THE TEAM
Our development team is responsible for designing and building the technical solutions that make up North America's premier festival ticketing platform. We are a modestly sized group that takes pride in our ability to deliver timely results across a wide breadth of product offerings. These offerings cover (but are not limited to) ecommerce, box office management, marketing and fulfillment services, and on-site access control. We're looking for individuals to help us design and build our next generation of industry leading tools and technologies.

THE JOB

Lead multiple groups of engineers in building and supporting best-in-class music festival centric technical solutions.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Report to VP of Engineering and serve as a company leader for engineering.
• Collaborate with supervisor in defining engineering strategy and technical roadmap.
• Lead staffing efforts across multiple agile teams – onshore vs. offshore as well as full-time vs. contract.
• Address relevant personnel matters such as resource allocation and performance evaluation.
• Monitor and support skill and career development for direct reports.
• Unite technical leaders in the definition of processes and best practices.
• Serve as an advocate for technical initiatives in the product roadmap planning process.
• Periodically provide valuable individual coding contributions to expedite initiatives.
• Support on-call needs through direct contribution or escalation/rotation management.
OUR TECHNOLOGY STACK
• PHP
• AWS
• Terraform
• Kubernetes
• Datadog
• React
• Gitlab
• Jenkins

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 8+ years related work experience.
• 2+ years of experience in a leadership role.
• Advanced knowledge of:
• application and data architecture
• object oriented programming principles
• prevailing best practices and design patterns
• Expert knowledge of:
• agile methodologies
• cloud infrastructure architecture
• testing methodologies
• version control tools and best practices
• Mastery of one or more scripting languages.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. #LI-REMOTE

Jobcode: Reference SBJ-gqwn79-3-145-99-58-42 in your application.