Operations Manager - The Fillmore

Job Description

LN Concerts, Operations Manager - THE FILLMORE (San Francisco, CA)

WHAT THIS ROLE WILL DO
• Responsible for managing all aspects of facility operations including but not limited to, front of house operations, preventive maintenance, third party contracting, and ongoing venue set-up and tear-down
• Responsible for overseeing all aspects of the shows including settlement with artists
• Prepare and distribute post show reporting for accounting and operations
• Oversee cash management in the venue and ensure all procedures are being executed accurately
• Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: security, maintenance, merch, coat check and other event staff.
• Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses
• Works with General Manager, to assist in the preparation of forecasts and annual operations budget
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Ensure optimum operating condition of all facility equipment, such as radios and crowd control devices
• Investigates and resolves guest related complaints
• Implementation and execution of all policies, procedures and programs and ensuring that company standards are maintained.
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Manages all training programs and ongoing development of event staff.
• Oversees Security Guard Certification compliance (PPSO).
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• Schedule event staff and effectively manages and approves all payroll for in-house departments
• Responsible for all required governmental reports and files
• This position oversees and ensures the execution of all operating department compliance policies and procedures
• Oversee emergency procedure policies and training for event staff

WHAT THIS PERSON WILL BRING
• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years experience as House/Operations Manager or a comparable role
• Minimum 2 years experience settling shows
• Experience dealing with police and public officials
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing security staff at events
• Computer skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus
• PPSO or Guard Card Certification is required (can be obtained upon hire)
• Must be willing to work nights and weekends. Some holidays required.

PHYSICAL REQUIREMENTS

The ideal candidate must be able to complete all physical requirements of the job with or without physical accommodation.

Must be able to work around loud noises, flashing lights and hazer.

Must be able to respond quickly to situations

This job requires standing, climbing stairs, stooping, typing, sitting, and lifting.

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

The expected compensation for this position is:
$65,000.00 USD - $81,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-roy164-18-227-52-84-42 in your application.