Operations Manager - Good Luck Lounge

Job Description

THE JOB

The Operations Manager will work in partnership with the sales manager to plan and execute events, staff the lounge for regular operations and maintain a vibrant membership community for Good Luck Lounge. We are seeking a dynamic individual to curate what Good Luck Lounge will become.

WHAT THIS ROLE WILL DO

I. Team Member Recruitment, Training, Development and Management Responsibilities:
• Recruitment and Training
• Development of Hourly Team Members
• Discipline/Terminations
• Conflict Resolution
• Ensuring compliance with Workplace Standards
• Communication
• Floor Management Functions
• Nightly operations reports

II. Ensuring Optimal Guest Experience
• Ability to give proper recognition to Good Luck Lounge Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
• Serve as a resource of information for all Members regarding their experience within both the Good Luck Lounge.
• Ensures that all special events are executed properly, to the guests satisfaction
• Must possess a solid understanding of the nightlife industry, promotions and industry trends
• Guest Relations & Membership Fulfillment

III. Enhance Revenue/ Controlling Costs
• Participates in developing long and short term plans for revenue growth and cost control measures
• Ensures that budgetary expectations are met or exceeded
• Generate/Enhance Revenue
• Oversee Membership Renewal Process
• Create and execute nightly programming that fosters increase in guest count and incremental sales
• Execute on initiatives developed by VIP Services or sales team

IV. Vibe, Atmosphere and Maintenance within the venue
• Creates and maintains an environment of high energy vibe that fits within Good Luck Lounge standards
• Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor.
• Manages physical plant/facility to ensure proper repair and maintenance
• Maintains Cleanliness standards at its highest
• Has the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.

V. Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathically to Management and Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance a positive image
• Thinks creatively to produce new possibilities in all areas of operations
• Ability to alleviate volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the Mission and Values of the company

WHAT THIS PERSON WILL BRING

Required:
• Accountability
• Development (self and subordinates)
• Working Relationships
• Judgment
• Quality of Work
• Dependability/Reliability
• Written and verbal communication
• Manageability
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma
• Minimum of 2 years supervisory experience
• Previous experience with managing purchasing, receiving, & inventories
• Previous P&L responsibility and knowledge of accounting techniques

Preferred:
• Some college coursework completed
• 3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry
• Ability to communicate in Spanish
• Point of Sales experience

Physical Demands/Working Environment:
• Work environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Ability to lift 75lbs using proper lifting techniques for liquor pulls, beer kegs, etc.
• Moderate to loud noise level in working environment
• Able to wear a radio earpiece during the scheduled shift

The expected compensation for this position is:
$60,000.00 USD - $75,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-r73x5k-3-15-228-21-42 in your application.