Guest Services Staff

Job Description

Roles and Responsibilities:
* Communicate venue information about policies and procedures to guests.
* Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
* Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc.
* Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
* Assist in resolving guest complaints.
* Report maintenance and cleaning issues to the respective department manager.
* May fill in temporarily with a different department to support staffing levels during peak or break times.
* Greet guests as they enter and leave the venue. May also distribute advertising flyers.
* Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.
* Show CARE by participating in venue recycling efforts before, during and after the show.
* Other job duties as assigned by Guest Services Manager or Supervisor

This position starts at $16.00 per hour

Qualifications:
* High School Diploma or equivalent
* At least 2 years in Guest Service and communications is a plus
* Creative thinker and problem solver
* Excellent verbal, written and interpersonal communication skills
* Acute sense of judgment, tact and diplomacy
* A strong-sense of teamwork and ability to execute programs
* Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Jobcode: Reference SBJ-rn1ono-3-135-186-251-42 in your application.