General Manager - Citizens House Of Blues

Job Description

THE JOB

The General Manager at Citizens House of Blues Boston will have full responsibility for all aspects of the venue business operations.

WHAT THIS ROLE WILL DO
• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Manage relationship with the City of Boston
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.
• Promote and establish ''rental'' events in the venue.
• Works closely with Live Nation promoters and operations and provides direction on standards and compliance
• Coordinates and facilitates event set-up with operations
• Performs and executes successful settlement of events
• Performs and executes timely Flash Reports after events
• Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
• Coordinates day of event activities and matters
• Excellent working knowledge of Health & Safety
• Implements and complies with the companies' audit procedures
• Ensures that employees performance is monitored and reviewed accordingly
• Management of employee attendance records, for all employees
• Any other reasonable duties as required by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• Other duties as assigned
• This position typically supervises a number of exempt and non-exempt positions
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling
• Responsible for meeting staffing levels and budget targets for each event
• Generate Operations costs flash report following each event
• Work with all other departments to help fulfill needed requirements
• Advance each show with tour security directors and fulfill tour security requirements
• On site for each event prior to load in and until load out

WHAT THIS PERSON WILL BRING
• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations
• Flexible Schedule (days/nights, weekends, and holidays)
• Tolerance of all cultures, music and art forms

Preferred:
• Live Music or Resort Operating experience preferred.
• College Degree in related field
• Point of Sales knowledge
• Interest in wines, spirits, and Mixology
• Experience in Night Life
• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment
• Physical Demands/Working Environment:
• Working environment is fast-paced and often loud and stressful
• Must be able to lift or move up to 75 lbs using proper lifting techniques

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Jobcode: Reference SBJ-d953bk-18-117-106-206-42 in your application.