Fulfillment Representative

Job Description

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We are based in Austin, TX. 

The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways. This part-time position offers flexible scheduling Monday through Friday at an hourly rate of $20 per hour, up to a maximum of 29 hours per week.

Responsibilities:
• Support project managers with multitasking and executing festival fulfillment
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
• Troubleshoot order discrepancies
• Assist in training and onboarding of new temporary staff
• Accurate record keeping and data entry
• Complete other projects and duties as assigned
• Fulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbands

Knowledge, Skills and Abilities:
• High School Diploma or equivalent
• Experience in event ticketing or fulfillment preferred
• Strong attention to detail a must
• Able to give and take direction
• Energetic, self-starter preferred
• Well organized and prompt
• Comfortable giving directions and supervising others
• Good communication skills, including written and listening
• Proficiency using Microsoft Excel, word and Outlook
• Able to work in busy, high-pressure environment
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted

Jobcode: Reference SBJ-gpoqke-13-58-158-198-42 in your application.