Employee Experience Coordinator - Aragon Ballroom

Job Description

THE JOB

Live Nation is seeking an enthusiastic and highly-motivated Experience Coordinator for The Aragon Ballroom. The Experience Coordinator will be responsible for administering various corporate and venue designed programs to support employee engagement and venue staffing goals.

WHAT THIS ROLE WILL DO
• In partnership with the venue General Manager, this position is responsible for administering employee engagement, onboarding, and venue staffing goals.
• Plan and coordinate processes and activities associated with employee engagement.
• Will maintain staffing metrics and share information with the managers and corporate partners.
• Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts..
• Will be the venue's brand ambassador and the face of the service culture program.
• Administrator of the recognition program and employee training system(s).
• Administer anniversary service awards and other employee recognition programs.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the General Manager.
• Lead the end of year employee opinion survey for the venue.
• Research best practices and collaborate with the General Manager to develop venue opportunities to increase employee engagement.
• Oversee and ensure proper completion of the onboarding process for new staff.
• Help facilitate new employee orientation.
• Manage applicable venue service program budget and process vendor invoices.

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
• 1 years' plus of administrative experience.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

Jobcode: Reference SBJ-r16q50-18-226-34-78-42 in your application.