Customer Service Advisor

Job Description

Company: Live Nation (Music) UK Ltd

Department: Cuffe and Taylor Operations

Location: Farringdon, London

Reports to: Customer Service Manager, Cuffe and Taylor

Working Hours: Full time

Contract Type: Fixed term, 6 months

Role Description

We are seeking a dedicated Customer Service Advisor to join our team on a fixed-term contract. This role will provide essential support to our customer service and operations team at Cuffe and Taylor, focusing on fan engagement, responding to customer queries, and ensuring accurate and up-to-date FAQs and event information.

As part of Cuffe & Taylor, you will be contributing to the success of renowned festivals and concerts, including Lytham Festival, Live at The Piece Hall, Scarborough Open Air Theatre, Summer Sessions, Cardiff Castle, Lincoln Castle, and many other events. Additionally, our team promotes over 1,500 theatrical shows annually across the UK.

What it's like to work in the team

The Cuffe and Taylor team is a passionate and driven group, delivering large-scale stadium tours, multi-night festivals, and theatre productions featuring artists like Rod Stewart, Kylie, Noel Gallagher, and Little Mix.

We foster a fun and collaborative work culture, valuing teamwork, creativity, and dedication. While the role is exciting, it's also fast-paced and demanding, requiring flexibility with working hours, including some evenings and weekends during event periods.

Who you are

Competencies / Skills / Knowledge / Experience
• Strong attention to detail and organisational skills
• Previous experience in customer service (preferably in events or entertainment)
• Experience using Zendesk (or similar customer service platforms)
• Proficiency in Microsoft Excel and Outlook
• Ability to work in a fast-paced environment and meet deadlines
• Experience in the events industry (preferred but not essential)

Behaviours

The following attributes determine how the role will be carried out and are required to be a success
• Conscientiousness is key
• Driven to solve problems and to strive for constant improvement for the Customer Service team at Cuffe and Taylor

What the role includes
• Respond to customer inquiries via Zendesk for festivals, concerts, and theatre shows
• Manage and monitor accessible customer queries and access requests
• Keep FAQs, festival information pages, and resident updates current
• Identify key customer service trends and report insights
• Assist with volunteer management for events
• Work on-site at events and festivals as needed, including weekends and evenings
• Carry out ad-hoc duties as required

The Company

Cuffe and Taylor is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: 10th March 2025. We reserve the right to close applications at any time.

#CuffeandTaylor

Jobcode: Reference SBJ-rok0y2-13-59-176-80-42 in your application.