Ancillary Supervisor

Job Description

Job Summary:

THE JOB

Darien Lake Amphitheater is seeking an Ancillary Sales Supervisor. This is a seasonal, hourly position that works concert days only. Job begins in April with trainings and concert season will conclude in October.

The ancillary sales team is a fun and unique position inside our venue, focused on onsite sales. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as our Comfort Lounge, Rockstar Parking, Seat Upgrades, Ticket Specials and Lawn Chair Rentals. This team will work closely with the Ancillary Manager and Box Office Manager to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.

WHAT THIS ROLE WILL DO
• Help staff at upsell stations with seat upgrade, and upsell merch options, solving technical errors and fan inquires or complaints.
• Overseeing the day of show staff that is selling, distribute, collect and organizing of lawn chairs throughout the venue, resolving fan issues, reporting concerns to management.
• Assist Ancillary Manager in setting up and breaking down signs, tables and tents as needed.
• Participate in post-show pick-up/organization of Lawn Chairs
• Other duties as assigned
• Assigning payment devices to staff and tracking reports get submitted at end of shift
• Ensuring staff in allocated area getting breaks and rotating as needed per Management staffing plan.
• Help with staff training of various stations and onboarding process day of show.
• Ensuring staff have work uniforms, name tags, able to clock in/out, if issues report to management.
• Other duties as assigned

WHAT THIS PERSON WILL BRING
• Position requires constant walking, standing and occasional sitting in an outdoor environment in all weather conditions; Lifting/carrying 25+ pounds.
• High school diploma or equivalent
• Must pass pre-employment background check
• Familiar with iPhone and iPad technology
• Must be highly motivated and able to work independently.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgement, tact and diplomacy.
• Ability to work weekdays, weekends and holidays, including late evenings.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

The expected compensation for this position is:

$20.00 USD - $22.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

The expected compensation for this position is:
$16.00 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-qk3mb9-18-191-223-195-42 in your application.