Account Coordinator & Call Center Supervisor

Job Description

JOB DESCRIPTION

Title - Account Coordinator & Call Center Supervisor

Location: Athens, Greece (Hybrid)

Contract Terms: Fulltime Permanent

The Job

The Account Coordinator plays a crucial role in managing and supporting the operational needs of the ticketing system for clients within Greece and abroad. This position focuses on maintaining the efficiency and accuracy of the system, collaborating with Account Managers and internal teams, and ensuring smooth operations.

Responsibilities
• Performing system-related tasks within the backoffice, such as creating venues, events, and performances
• Collaborating with Account Managers and internal teams to ensure accurate and up-to-date information in the system
• Maintaining and updating client accounts and related data within the ticketing system
• Providing technical support to Account Managers and addressing system-related inquiries
• Assisting in the setup and configuration of new client accounts in the ticketing system
• Managing system calendars and coordinating with Account Managers for project timelines
• Generating reports and providing insights on system performance and usage
• Ensuring data accuracy and integrity within the ticketing system
• Test product releases in order to find ultimate ways of excellent Manager experience
• Identifying and troubleshooting system issues, escalating to appropriate teams as necessary
• Keeping up to date with system updates and enhancements, providing guidance and training to Account Managers
• Collaborating with cross-functional teams to improve system functionality and Manager experience
• Providing 24/7 support to clients for troubleshooting high severity requests

Technical Requirements
• Bachelor's degree in a relevant field or equivalent practical experience
• Proficiency in using ticketing systems or similar software
• Experience in backoffice operations or system administration is preferred
• Strong computer literacy, including MS Office tools
• Familiarity with data management and reporting
• Knowledge of ticketing industry practices and terminology is a plus

Behavioural Requirements and link to Ticketmaster Principles
• Excellent attention to detail and accuracy
• Strong organizational and time management skills
• Ability to collaborate effectively with cross-functional teams
• Analytical thinking and problem-solving skills
• Ability to work independently and handle multiple tasks simultaneously
• Flexibility and adaptability in a dynamic work environment
• Commitment to delivering high-quality work and customer satisfaction
• Continuous learning mindset and willingness to stay updated with industry trends

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#LI-Hybrid #LI-RL

Jobcode: Reference SBJ-gmb7ox-3-149-229-120-42 in your application.